Customer Support Archives

SearchUnify at Info‑Tech LIVE 2025: Powering the Future of Support with Agentic Intelligence

Explore live demos, Agentic AI suite, and real-world case studies at Booth 310 in Las Vegas.

Top 5 AI agent use cases for customer support

Discover how AI agents enhance triage, summarization, routing, self‑service, and proactive engagement.

Knowbler vs Document360

Compare Knowbler’s AI-powered knowledge capture with Document360’s robust KB features.

Enhancing Business Cost-Efficiency with Conversational AI

Learn how conversational AI cuts labor costs, boosts scalability, and fuels data-driven business decisions.

SearchUnify vs Glean: Picking the Best for Customer Support

Compare platform capabilities, support experiences, analytics, and integration for superior agent support.

The ROI of Smarter Knowledge Management: A Business Leader’s Guide

Understand how intelligent KM systems drive revenue, cost savings, and operational efficiency.

How Agentic AI Cuts Support Costs Without Sacrificing CX?

Discover how autonomous AI agents reduce tickets, speed resolutions, and maintain top-tier support.

5 Conversational AI Myths That Might Be Holding You Back

Don’t let the misconceptions around conversational AI hold you back from opening the doors of a bright future. Find out …

The Art of Knowledge Reuse: Maximizing ROI from Existing Content

Discover how reusing and repurposing existing content cuts costs, boosts efficiency, and drives ROI.

Key Takeaways from Support (re)Focus 2025: AI‑Driven Customer Support

Discover AI-powered trends from L1 agents to proactive copilots—reshaping global support workflows.

Why Customer Support Needs Symbiotic Intelligence Today

Find out how Symbiotic Intelligence is transforming customer support with real-world examples, key benefits, and enterpr…

Maximizing Support Cost Efficiency with Conversational AI Analytics

Learn how conversational AI analytics uncover issues, streamline workflows, and reduce support costs.

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Customer Support