Customer Support

Customer Support, AI‑Powered Support Applications

5 Customer Service Trends that Leaders Need to Keep an Eye On in 2021

December 17, 2020

2021 is knocking–is your business ready? This blog post lists five customer service trends that emerged this year and will prevail in 2021 and beyond.

Customer Support, Customer Success, Customer Experience

Exploring the Correlation & Differences Between Customer Support & Customer Success

December 8, 2020

Read on to understand the correlation and differences between customer support and customer. Also, learn how cognitive technology & AI help CSM and service delivery managers to formulate foolproof support success strategy.

Customer Support, AI‑Powered Support Applications, Agent Productivity

6 Innovative Apps that Should be Part of Your 2021 Support Budget

December 3, 2020

Build resilient business models and meet customer expectations of coming times, with the right technology. Here are 6 futuristic apps to build a robust tech stack.

Customer Experience, Agent Productivity, Customer Support, Customer Service Strategy

CTO’s POV: Augment Workforce Productivity and Reduce Customer Effort to Weather All Disruptions

November 25, 2020

Business leaders need to adapt to weather all disruptions. This blog post reveals tips from a CTO for augmenting workforce productivity & lowering customer churn.

Customer Support, Customer Experience, Agent Productivity

3 Powerful Ways to Imbue AI for Predictive Customer Service

November 24, 2020

Predictive customer service allows you to take proactive steps for customer support. This blog post covers three ways to make customer service predictive with AI.

Customer Support, AI‑Powered Support Applications

How Cognitive Technology Helps You Modernize Support Strategy & Delivery

November 19, 2020

Read on to know how you can leverage futuristic technology & predictive support to redefine modern support landscape and deliver next-gen self-service experience.

Customer Support, AI‑Powered Support Applications, Agent Productivity, Support Analytics

5 Pillars of Modern Customer Service to Future Proof Your Business

November 10, 2020

The future is cognitive. This blog discusses five pillars of modern customer service that will future-proof your business, no matter which industry you’re from.

Customer Support, AI‑Powered Support Applications, Agent Productivity, Sentiment Analysis

Escalation Prediction: An Indispensable Part of Modern Customer Support

November 2, 2020

Escalation is not a good sign for CX. Read on to know how AI-powered escalation predictors leverage feature engineering to predict support ticket escalations.

Customer Support, AI‑Powered Support Applications, Escalation Management

How AI and Cognitive Technology Are Redefining Customer Escalation Management

October 8, 2020

Escalating issues to seniors is inevitable in customer service. Read on to know how you can leverage AI and cognitive tools to streamline escalation management.

Customer Support, Microsoft Dynamics 365, Agent Productivity

Unlocking the Full Potential of MS Dynamics 365

October 1, 2020

Microsoft Dynamics 365 is one of the most widely used business application platforms. Read this blog to know how cognitive search can amplify its capabilities.

Customer Support, Average Handle Time, Agent Productivity, AI‑Powered Support Applications

How to Improve Average Handle Time Without Compromising on CSAT

September 29, 2020

AHT is a measurement of how long an interaction with a customer takes. Read on to know how you can calculate and reduce it without compromising on CSAT score.

Customer Support, Semantic Search, Natural Language Processing

How to Leverage Semantic Search to Step up Your Customer Support Game

September 17, 2020

Read on to know how cognitive technology powers semantic models to deliver contextual results. Also, learn how you can transform your customer support game by deploying ML algorithms.