Customer Support Archives

Streamlining Knowledge Discovery & Management with Enterprise Search

See how AI-driven search improves findability, relevance, and KM efficiency

Transform Support and Knowledge Management with Federated Search

Discover how federated search enables unified access across silos and systems

Structured Search: The Key to Precision, Relevance & Personalization

Learn how structured search boosts accuracy and tailors results to user intent

All You Need to Know About Leveraging Generative AI for Customer Support

Explore GenAI use cases, benefits, and best practices to transform customer service

Dreamforce 2023: Your Complete Guide to Maximizing the Ultimate Tech Experience

From expert sessions to product reveals, unlock everything Dreamforce 2023 offered

Unlocking the Power of Large Language Models in Sentiment Analysis for Customer Support

Discover how Large Language Models can significantly improve sentiment analysis-based tasks, such as text understanding,…

Your Go-To Guide to Assessing & Quantifying Enterprise Search Success

Learn key metrics and methods to evaluate the ROI of your search investments

5 Search Relevance Trends to Drive the Future of Customer Support Success

Want to know the thrilling future of B2B search relevance? We discovered the latest trends and predictions that will emp…

Future-Proofing Online Communities with AI: 6 Key Factors to Consider

Explore how AI is transforming community strategy, engagement, and moderation

Generative AI for Self-Service: 7 Things to Consider Before Choosing a Solution

Evaluate GenAI tools for scalability, accuracy, and business alignment in support

Experts’ POV: Ensuring Your KCS Program Doesn’t Become a One-Hit Wonder

Learn how to drive continuous success in KCS through governance, incentives & tech

How Generative AI Is Transforming Customer Support & Enhancing User Experience

Learn how GenAI improves resolution speed, personalization, and self-service

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Customer Support