Discover how Agent Helper can minimize case transfers, improve agent efficiency, and enhance customer satisfaction in your contact center.
SearchUnify is excited to be a Navigator sponsor at Dreamforce 2024! Visit us at Booth #1416 to experience firsthand our GenAI-powered solutions.
Discover key customer service KPIs that will ensure your business success. Learn how AI technologies are helping to improve these metrics and enhance CX.
Explore the transformative potential of LLMs and experience the power of a unified, intelligent agent desktop.
Discover the five key design principles for successful self-service portals and learn how AI can transform your self-service experience and boost business ROI.
The advent of Generative AI into customer service heralds an exhilarating advancement, bringing forth unparalleled advantages alongside novel challenges. Its capability to deliver predictive, personalized, and innovative customer support is redefining industry standards. However, unlocking its full potential necessitates a careful and systematic strategy.
Enhancing customer service through federated learning: Collaborative AI approach for improved insights while ensuring data privacy. Learn more.
ChatGPT is gaining traction for its advanced capabilities but it is not without limitations. Know how cognitive technology helps optimize it for customer service.
ChatGPT is taking the world by storm. But is this generative AI a real game changer or merely hype? Read this blog to know.
Support (re)Focus brings a flurry of in-depth sessions on annual recurring revenue, self-service success, KCS program supremacy, premium customer support, community success, omnichannel support, & much more. Read on:
NLP is a part of AI that allows humans and machines to converse effortlessly. It has completely revolutionized the customer service industry. Keep reading to know how!
SearchUnify & Grazitti Interactive are hosting the biggest virtual conference—Support (re)Focus 2022. Make sure you fathom ingenious support strategies & trends from luminary speakers. Read on how you can make the most of it.
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