Customer Experience Archives

How Agentic AI Cuts Support Costs Without Sacrificing CX?

Discover how autonomous AI agents reduce tickets, speed resolutions, and maintain top-tier support.

Still Ignoring Contact Center Analytics? Here’s Why That’s a Costly Mistake

Discover why ignoring contact center analytics is a costly mistake and how leveraging data can enhance CX, improve effic…

The Battle for Agent Excellence: SearchUnify Agent Helper vs. SupportLogic

Compare features, real-time insights, and agent workflows to choose the right AI-assist tool.

AI Agents – Frameworks Transforming Customer Support

Explore agentic frameworks - perception, reasoning, collaboration, integration—for smarter support.

Data-Driven Agent Support: Why Analytics Is Your Secret Weapon

Learn how analytics empower AI agents to boost efficiency, accuracy, and proactive decision-making.

Tips to Balance Automation and Personalization in Customer Support

Learn common pitfalls over‑automation, over‑personalization and best practices for hybrid support.

Can AI Chatbots Replace Human Agents?

AI chatbots are transforming customer support, but can they fully replace human agents? Discover where AI shines, where …

Decoding Customer Sentiment with LLMs and Graphs

Explore how Agent Helper combines LLMs and graph-based technologies to revolutionize sentiment analysis, offering real-t…

Why Search Relevance is a Game Changer for Your Business?

Poor search relevance leads to lost productivity, frustrated customers, and missed opportunities. Learn how relevant sea…

Intelligent Front Door: GenAI-Driven Customer Support

Explore how a GenAI-powered Intelligent Front Door speeds resolution and boosts self-service success.

Is Your Contact Center Future Ready? 5 Trends That Will Keep You Ahead

Discover the key trends shaping the future of contact centers, from personalized automation to seamless integrations, an…

Driving Business Value Through Intelligent Knowledge Management

Explore how KM cycles create, curate, optimize, and unlock efficiency, innovation, and ROI enterprise-wide.

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Customer Experience