Cognitive Technology Archives

Data Annotation: The Backbone of AI/ML Algorithms

Discover the role of accurate data labeling in powering reliable AI outcomes

Query Ingestion: Fueling Next-Gen Cognitive Search Engines

Learn how ingesting and analyzing queries enhances relevance and accuracy

9 Challenges Facing Modern Support Organizations

Explore the hurdles that hinder support teams and how to overcome them

How Cognitive Tech Empowers Globally Distributed Teams

Discover how AI boosts productivity and collaboration across time zones

Customer Success: Beyond Traditional Customer Support

Learn how CS drives long-term loyalty and proactive engagement

3 Easy Ways to Make the Most of TSW Las Vegas 2021

Quick tips to maximize your experience at the premier support event

Automation & Cognitive Tech in Support: Myth vs. Reality

Bust common misconceptions around AI automation in customer service

Boost Content Findability with OOTB Native Connectivity

See how built-in connectors enhance discoverability and search relevance

How Cognitive Tech Is Transforming Employee Learning

Explore AI-powered personalization for training, onboarding, and growth

Intelligent Chatbots Reinventing Cybersecurity with Virtual Guards

How virtual AI watchguards strengthen modern cybersecurity defenses

Scale Customer Success with Cognitive Technology

Unlock proactive support and operational agility with smart technologies

Hitting the Agent Engagement Sweet Spot with Cognitive Technology

Use cognitive tech to balance workloads, productivity, and satisfaction

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Cognitive Technology