AI in Support

Smarter Together: Where Agentforce Meets SearchUnify for a Unified Intelligent Support Experience

Discover how SearchUnify extends Salesforce Agentforce with unified knowledge, contextual AI, and secure, scalable support automation

May 9, 2025

Discover how SearchUnify extends Salesforce Agentforce with unified knowledge, contextual AI, and secure, scalable support automation

Unpacking Prebuilt AI Agents How They Transform Customer Service Operations

Explore how prebuilt AI agents like Agent Helper streamline support with contextual automation and real-time insights.

April 15, 2025

Explore how prebuilt AI agents like Agent Helper streamline support with contextual automation and real-time insights.

Data-Driven Agent Support: Why Analytics is Your Secret Weapon

Customer Support, Analytics, AI in Support, Agent Performance, Predictive Insights, Self‑Service, Customer Experience, Ticket Deflection, Case Resolution,

Leverage analytics to enhance agent performance, predict issues, optimize self-service, and improve customer satisfaction with data-driven insights.

February 20, 2025

Leverage analytics to enhance agent performance, predict issues, optimize self-service, and improve customer satisfaction with data-driven insights.

Revolutionizing Customer Support: How an Intelligent Front Door Streamlines User Experiences with GenAI

Learn how the Intelligent Front Door framework uses GenAI to enhance customer support by improving self-service, routing, and resolution times.

January 6, 2025

Learn how the Intelligent Front Door framework uses GenAI to enhance customer support by improving self-service, routing, and resolution times.

Why Tone Matters: Unlocking the Secrets of Customer Psychology

Discover why tone matters in customer support and how AI tools like the Advanced AI Editor ensure empathetic, clear, and effective responses.

January 3, 2025

Discover why tone matters in customer support and how AI tools like the Advanced AI Editor ensure empathetic, clear, and effective responses.

Design Strategies to Transform Your Support Portal into a Self-solve Engine

Discover proven strategies to design a support portal that acts as a self-solve engine, reducing support costs and enhancing customer satisfaction.

October 1, 2024

Discover proven strategies to design a support portal that acts as a self-solve engine, reducing support costs and enhancing customer satisfaction.

LLM Agent Desks | Navigating the Big Question – Build vs. Buy?

Struggling to choose between building or buying an LLM agent desktop? This blog explores the complexities of both options and offers a guide to making the best decision for your business.

August 27, 2024

Struggling to choose between building or buying an LLM agent desktop? This blog explores the complexities of both options and offers a guide to making the best decision for your business.

Our Certifications

Key Recognitions

Gold 2025

G2 speing 2025 medal

Software Review medal

SearchUnify Crowned Champion in 2024 Emotional Footprint Report by SoftwareReviews