Press Releases

SearchUnify Introduces A Suite of
Next-Gen Support Applications to Empower Businesses Future-Proof Their Customer Support Strategy

All the Applications – Intelligent Chatbot, Agent Helper, Community Helper, KCS Enabler, and Escalation Predictor – Are Powered by Its Unified Cognitive Search Platform Mountain View, CA | January 13, 2021 – SearchUnify, a leading unified cognitive search platform, has announced the launch of a suite of apps that power…

SearchUnify & KCS Academy to Deliver Webinar on Reducing Customer Time to Value Across KCS Journey

SearchUnify’s Brian Corcoran & KCS Academy’s Arnfinn Austefjord to discuss how to improve knowledge linkage and creation through existing organizational workflows, and remediate content gaps effectively. Mountain View, CA | December 29, 2020 - SearchUnify, a recognized cognitive search platform, today announced that it’ll present a virtual webinar with KCS…

SearchUnify & Delphix to Host Panel Discussion On Content Findability & Its Role In Driving Self-Service Success

Mountain View, CA | November 06, 2020 - SearchUnify, a leading cognitive search platform, is hosting a panel discussion featuring Delphix, a leading intelligent data platform, on November 19th, 2020 at 10:00 AM PST. The panel includes experts from the fields of customer education, community, and customer success who will…

SearchUnify Announces Mamba ‘21 to Power Next-Gen Support & Self-Service Experiences with Its Cognitive Search Platform & Suite of Apps

Mountain View, CA | October 29, 2020 - SearchUnify, a leading cognitive search platform, has announced the general availability of its fall release, Mamba ‘21, from October 29, 2020. The release solidifies SearchUnify’s commitment to driving customer support and self-service with its cognitive search platform and complete suite of customer…

SearchUnify to Participate in TSIA Interact 2020 & Lead a Session on Next-Gen Self-Service Applications for Better CX

Sunnyvale, CA | October 9, 2020 – SearchUnify, an award‑winning cognitive search platform provider, today announced its participation in TSIA Interact: Building The New Future, a virtual technology and services conference. The live and immersive event is scheduled for October 20‑22, 2020. This year has taught businesses how to adapt…

SearchUnify Named Leader in G2 Fall 2020 Grid^® Report for Enterprise Search

Sunnyvale, CA | September 23, 2020 - SearchUnify, an award‑winning cognitive search platform, announced its position in the Leader quadrant in G2’s Fall 2020 Grid® Report for Enterprise Search. It was positioned as a leader in G2’s Summer Grid® as well in June 2020. Leaders are determined by their high…

SearchUnify Wins Two Silver Stevie^® Awards at 2020 Asia‑Pacific Stevie Awards

Sunnyvale, CA | July 13, 2020 - SearchUnify, a leading cognitive search platform, has bagged two silver Stevie® awards for its innovative product and the use of technology in customer service. The Asia-Pacific Stevie Awards are the only business awards program to recognize innovation in the workplace in all 29…

SearchUnify Now Available on Microsoft AppSource

Sunnyvale, CA | July 7, 2020 – SearchUnify, a recognized cognitive search solution by Grazitti Interactive, today announced the availability of its AI-based solution on the Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions. Employees today are overwhelmed by information. And most of it is scattered across disjointed…

SearchUnify to Participate in Customer Contact Week Online Summit 2020 & Lead a Session on Future-Proofing Customer Service

Sunnyvale, CA | June 30, 2020 – SearchUnify, a recognized cognitive search platform, has announced its participation in the Customer Contact Week Online Summit which is scheduled to be held from July 21st to 24th, 2020. The theme of the online summit is “Modernizing Service Experiences with AI and Digital.”…

SearchUnify Named Leader in G2 Summer 2020 Grid® Report for Enterprise Search

Sunnyvale, CA | June 23, 2020 – SearchUnify, an award-winning cognitive search platform, today announced its position in the Leader quadrant in G2’s Summer 2020 Grid® Report for Enterprise Search. Leaders are determined by their high levels of customer satisfaction and likeliness to recommend ratings from real users on G2,…