Press Releases

Grazitti Interactive’s SearchUnify Cited as a “Strong Performer” Among Cognitive Search Platforms in Latest Evaluations By Independent Research Firm

SearchUnify received the highest scores possible in analytics, applications, search, and usability criteria Mountain View, CA | July 12, 2021: SearchUnify, a recognized unified cognitive platform by Grazitti Interactive, was named a “Strong Performer” by Forrester Research in its recent report ‘The Forrester Wave™: Cognitive Search Q3 2021.’ The Forrester…

SearchUnify Cited in TSIA’s Report on Preparing for Intelligent Search

Mountain View, CA | July 2, 2021 – SearchUnify, an award-winning unified cognitive platform, was cited in a TSIA report titled “Preparing for Intelligent Search.” The platform garnered multiple mentions throughout the report. According to TSIA’s Support Technology Survey 2008, only 30% of members had adopted intelligent search. But by…

SearchUnify Announces Colubridae ‘21 to Help Deliver Futuristic Support & Self-Service Experiences

The latest release ramps up versatility and ease of use of different features, provides richer analytics, adds intent-based boosting, improves content findability, and introduces dynamic decision tree structures in chatbots that make training a breeze for admins. Mountain View, CA | June 17, 2021: SearchUnify, a recognized unified cognitive platform,…

SearchUnify and Thought Industries Team Up to Expand Knowledge Base Access for Customer Learning

Enterprise Search Integration Will Enhance Self-Service Learning for Customers, Partners, and Professionals Mountain View, CA and Boston, MA | June 17, 2021: SearchUnify, a leading cognitive search and AI apps platform by Grazitti Interactive, and Thought Industries, the leading platform for customer learning management (CLM), today announced an out-of-the-box connector…

SearchUnify & Brightree to Deliver a Webinar on Creating Positive Self-Service Learning Experiences

Mountain View, CA | June 03, 2021 – SearchUnify is going to host a live webinar with Brightree on June 23, 2021, at 10:00 AM PST on self-service learning. SearchUnify is a leading provider of a unified cognitive platform, which powers enterprise search and a suite of AI-apps that help…

SearchUnify Wins a Gold and a Silver Stevies^® at 2021 Asia‑Pacific Stevie^® Awards

The Recognition Comes on the Back of Two Silver Stevies® at the Stevie® Awards for Sales and Customer Service 2021 Mountain View, California – May 06, 2021 – SearchUnify, a leading unified cognitive platform that powers enterprise search and a suite of next-gen support applications, wins a Gold and a…

SearchUnify & Reuters Events to Present a Webinar on Reimagining Contact Centers for Better Agent Productivity & CSAT

Mountain View, CA | April 28, 2021 - SearchUnify, a recognized unified cognitive platform, today announced that it’ll present a live, virtual webinar with Reuters Events on May 20, 2021, at 10:00 am PT (1 pm ET). As much as businesses would like to wake up from the nightmare that…

SearchUnify to Attend TSIA Interact 2021 & Lead a Session on Enabling Proactive Support With Cognitive Technology

Mountain View, CA | April 15, 2021 – SearchUnify, an award‑winning unified cognitive platform provider, today announced its participation in TSIA Interact: The Haves & The Have Nots, a virtual technology and services conference. The live and immersive event is scheduled for May 4-6, 2021. Businesses have undergone a dramatic…

SearchUnify & TSIA to Deliver Webinar on Building the Ultimate Agent Desktop

Mountain View, CA | March 8, 2021 – SearchUnify, a recognized unified cognitive platform that powers enterprise search and a suite of next-gen support applications, is hosting a live webinar with Technology Services Industry Association (TSIA), a leading research and advisory firm, on April 8, 2021, at 11:00 AM PST.…

SearchUnify Wins Two Silver Stevies – One in Collaboration With Bluebeam – in 2021 Stevie^® Awards for Sales & Customer Service

Bluebeam, in collaboration with SearchUnify, won a Silver Stevie for the ‘Best Use of Technology in Customer Service’, and SearchUnify bagged another Silver Stevie in the ‘New Product and Services’ category. Mountain View, California – February 02, 2021 – SearchUnify, a leading cognitive platform that powers enterprise search and a…