Mountain View, CA | 8 May 2025 – SearchUnify, a leading enterprise agentic platform, has announced its integration with Salesforce Agentforce, bringing real-time, contextual intelligence to AI agents across the Salesforce ecosystem while significantly reducing deployment time. From customer support and sales development to marketing and e-commerce, the new solution empowers AI agents with enterprise-wide knowledge, grounded responses, and actionable insights, without disrupting existing workflows.
At the heart of the integration is SearchUnifyFRAG™ (Federated Retrieval-Augmented Generation), a proprietary framework that ensures every AI-generated response is accurate, explainable, and tailored to the business context. This eliminates hallucinations, reduces information silos, and enhances trust in AI-powered decisions.
“With SearchUnify for Salesforce Agentforce, we’re enabling enterprises to build AI agents that are not just generative, but genuinely intelligent,” said Bharat Sethi, Senior Product Manager at SearchUnify. “By fusing contextual awareness with federated retrieval, we’re helping businesses unlock faster resolutions, deeper engagement, and smarter automation—within the systems they already use.”
Key Capabilities of SearchUnify for Agentforce:
- Federated Knowledge Retrieval: Access relevant data from CRMs, knowledge bases, and other tools—without requiring content migration.
- Context-Aware Generative AI: Tailors outputs based on real-time metadata, past interactions, and business-specific parameters.
- In-Flow Deployment: Operates within Agentforce’s native environment, ensuring minimal friction and rapid user adoption.
- Role-Based Governance: Provides enterprise-grade access controls, privacy features, and compliance across departments.
- LLM-Agnostic Architecture: Supports any leading LLM, including OpenAI, Anthropic, Azure, or private-hosted models.
Solving Enterprise-Wide Challenges
Whether addressing inconsistent customer responses, cognitive overload from switching systems, or generic AI outputs, SearchUnify for Agentforce is designed to solve the most pressing pain points across sales, support, and operations. Embedded source attribution ensures full transparency and auditability, while actionable analytics help teams continuously optimize AI agent performance.
“This is more than an integration—it’s an intelligence layer that aligns every AI agent with business context, enterprise knowledge, and real-time decision-making,” added Vishal Sharma, CTO of SearchUnify. “With no content migration or tool-switching required, organizations can see value from day one.”
To learn more about SearchUnify for Salesforce Agentforce, visit: https://www.searchunify.com/solutions/searchunify-for-agentforce
About SearchUnify
SearchUnify is an enterprise agentic platform by Grazitti Interactive, built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Agentic Self-Service Hub, Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
