SearchUnify’s GenAI-powered solutions are highlighted for their cutting-edge capabilities in driving knowledge discovery and management across the enterprise
MOUNTAIN VIEW, CA | October 25, 2024 – SearchUnify, a leading unified cognitive platform by Grazitti Interactive, today announced its inclusion in the IDC Market Glance: Knowledge Management, 4Q24 report, achieving recognition in two key categories: Knowledge Discovery and Dedicated Knowledge Management Platforms. This recognition underscores SearchUnify’s leadership in transforming how enterprises harness information to drive digital transformation and customer success.
The IDC Market Glance provides a comprehensive overview of key players across various markets and technology segments. Being featured in two distinct categories highlights SearchUnify’s robust capabilities in driving knowledge discovery and management. This ensures that organizations can harness and leverage information effectively to enhance decision-making, customer support, and operational efficiency.
SearchUnify’s advanced AI capabilities enable organizations to transform their knowledge discovery processes, ensuring the right information is delivered to the right people at the right time. Whether it’s resolving customer queries faster or empowering employees with accurate information, SearchUnify enables businesses to maximize the value of their data through:
- Leveraging AI and ML to deliver highly relevant information: Aggregating information from multiple data sources and systems, minimizing time-to-insight, and driving productivity.
- Providing a comprehensive solution to curate, manage, and optimize knowledge: Ensuring structured, easily accessible, and secure content across the enterprise.
The breakthrough of GenAI and Large Language Models (LLMs) has redefined enterprise knowledge management. With the ability to process and auto-generate human language, these technologies accelerate knowledge creation, significantly reducing the burden on knowledge workers. Beyond this, Knowbler excels in reviewing and optimizing knowledge with its advanced ML-powered content health checks, KM performance metrics, agent activity metrics, and LLM-powered knowledge graph visualization. Notably, Knowbler is the only solution recognized in the Forrester landscape report for its intelligent knowledge graph visualization, which provides a visual mapping of case classification clusters and highlights the overlap of content within the knowledge base applicable to solving known issues.
“We are honored to be recognized by IDC Market Glance in not one, but two critical categories,” said Vishal Sharma, Chief Technology Officer at SearchUnify. “Our GenAI-driven solutions are meticulously designed to streamline knowledge discovery and deliver a superior user experience by enabling more intelligent and context-aware access to information. Being featured as a leader in both Knowledge Discovery and Dedicated Knowledge Management further validates our commitment to pushing the boundaries of what’s possible with AI.”
About SearchUnify
SearchUnify is an enterprise agentic platform by Grazitti Interactive, powered by generative AI, machine learning and an insights engine. The platform offers a suite of GenAI-driven products, including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
