Mountain View, CA | May 13, 2025 – SearchUnify, a leading Agentic AI platform for customer support and self-service, is proud to announce that its customer, Cornerstone OnDemand, has been awarded the Bronze at the 2025 Globee® Awards for Excellence in the category of Best Use of AI in Customer Service. The award recognizes Cornerstone OnDemand’s innovative use of SearchUnify’s Agentic platform to deliver elevated, AI-powered customer support experiences.
As a global leader in learning and talent experience solutions, Cornerstone OnDemand has long prioritized the transformation of its support ecosystem. By deploying SearchUnify Cognitive Search, Knowbler (AI-powered knowledge management), and AI-driven case management capabilities, Cornerstone OnDemand created a unified, intelligent support infrastructure that delivers faster resolutions, deeper insights, and seamless self-service experiences.
The impact has been substantial:
- 98% increase in self-service resolution rate
- 5% improvement in overall customer satisfaction
- Enhanced case deflection, intelligent routing, and deeper insights into content and support performance
“Cornerstone OnDemand has set a stellar example of what’s possible when visionary customer experience strategies meet cutting-edge AI,” said Vishal Sharma, CTO, SearchUnify. “This recognition from the Globee Awards is a strong validation of their success, and we are honored to be their technology partner on this journey.”
SearchUnify congratulates the entire Cornerstone OnDemand team on this recognition and looks forward to building on this success with continued innovation, collaboration, and impact.
About Cornerstone OnDemand
Cornerstone OnDemand powers the potential of organizations and their people to thrive in a changing world. Its AI-powered talent experience platform, Cornerstone Galaxy, helps organizations close skills gaps, engage top talent, and deliver personalized learning journeys. With 7,000+ customers and over 140 million users in 186 countries, Cornerstone OnDemand is trusted by enterprises worldwide to build future-ready workforces.
About SearchUnify
SearchUnify is an enterprise agentic platform by Grazitti Interactive, designed to supercharge customer support, self-service, and knowledge management. Its suite of AI-powered products—including Agentic Self-Service Hub, Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowbler, and Community Helper—enables global enterprises to deliver proactive, personalized, and scalable support experiences.
