From routine queries to complex escalations—support teams are handling more than ever.
Enterprises are turning to specialized AI agents that go beyond generic automation and deliver targeted, intelligent assistance to keep up. These agents don’t just respond—they understand user intent, maintain context across interactions, and leverage short-term memory (like current session data) and long-term memory (such as historical interactions, tickets, or knowledge bases).
This infographic highlights the top 5 AI agent use cases that SearchUnify is leveraging to transform customer support, enhance efficiency, boost satisfaction, and deliver scalable service excellence.
To view this infographic in high resolution, click here.
Conclusion
AI agents are revolutionizing customer support by providing smarter, more efficient solutions for everything from routine queries to complex issues. By leveraging real-time context, understanding intent, and utilizing both memories, they enable support teams to deliver exceptional, scalable service.
Want to know how AI agents are reshaping intelligent knowledge management? Discover the impact in our blog, AI Agents and Their Impact on Intelligent Knowledge Management. Read the blog here.