The sheer volume of information and customer expectations skyrockets, creating a major challenge for support teams. Gartner states that 70% of customers expect a self-service solution to handle their issues. With businesses relying on a self-service ecosystem to cut costs and speed up the support process, traditional knowledge management systems are falling short of these demands, leaving gaps between knowledge and resolution.
However, with the rise of intelligent knowledge management, AI is no longer a support tool, but a proactive partner. That’s where Agentic AI-fueled SearchUnify Knowbler enters the picture to motivate support teams with automated knowledge capture, creation, and optimization to drive quicker resolutions.
Let’s explore how agentic-AI-fueled knowledge management solutions transform the way enterprises handle knowledge to create a more dynamic and impactful experience.
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The Results Speak For Themselves
Here’s what SearchUnify’s client, a leading enterprise performance management company, experienced after deploying agentic AI-fueled Knowbler:
- 65% Reduction in Case Resolution Time
- Increased Case Deflection Rates
- Enhanced Agent Productivity
- Data-Driven Improvements
Check out how Knowbler helped companies like Automation Anywhere and Syntellis achieve exceptional results.
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