Imagine a world where finding the right information in your organization is a breeze. That’s the power of enterprise search. The search technology has evolved dramatically over the years and has revolutionized how businesses leverage their scattered data.
In today’s data-driven world, efficient information retrieval is a cornerstone of business success. From boosting agent productivity to enabling informed decision-making, enterprise search plays a crucial role in empowering organizations to thrive.
Initially, enterprise search was focused on simple keyword matching, but it has transformed into sophisticated solutions that understand context, intent, and even personal preferences. This infographic explores the key milestones in the evolution of enterprise search and highlights the benefits of embracing cutting-edge technologies like vector search and hybrid search.
To view this infographic in high resolution, click here.
Evolving Businesses Require Advanced Search Solution: Find the Perfect Fit
Relevant and accurate information retrieval is a pressing need of every organization, especially in the customer support industry. It not only improves agent productivity and reduces resolution time but also empowers customers to find their answers with just a single tap without reaching out to support agents. This will turn your customer support center into a self-serve haven.
So what are you waiting for? Here’s your perfect GenAI-fueled solution powered by SCORE Framework with keyword and semantic search capabilities.
