In today’s fast-paced market, it is important for brands to stay on top of their support game by offering precise resolutions. Increasing number of escalations means lowering CSAT scores.
When a leading SaaS organization found themselves in the pit with a rising number of escalations, they turned to SearchUnify’s Escalation Predictor for a solution. What followed was an amazing 50% hike in self-service resolution and a 43% reduction in support costs!
Learn more about how the company underwent this transformation in just a span of eight months by downloading a copy of this eBook!
“SearchUnify’s Escalation Predictor empowered our support agents to take on a more proactive role
in resolving tickets with the help of valuable case data. We were also able to significantly
bring down our support costs.”
- Head of Customer Experience
