How search is the missing piece of the KCS puzzle
Read this guide to find out!
KCS is essentially about instilling the culture of collaboration and collective ownership in your support organization. To enable this, you need good leadership and really good technology. We are not KCS coaches or leadership mentors. We’re just a bunch of geeks who’ve helped support leaders drive KCS success with advanced search technology.
Download this guide to learn how cutting-edge technology can help you empower and encourage your knowledge workers to adopt that culture and how you can drive maximum value from your KCS implementation.
Key Takeaways
FUNDAMENTALS OF
SEARCH TECHNOLOGY FOR KCS
What sophisticated search
technology is
LEVERAGING SEARCH TECHNOLOGY
FOR KCS SUCCESS
What features it provides that help drive
KCS success
CONSIDERATIONS BEFORE
CHOOSING SEARCH TECHNOLOGY
What all you need to consider before
choosing search technology
