How AI is the Magic Ingredient for Customer Experience from Onboarding to Retention
Customer experience is key to converting prospects into customers and customers into advocates. And it matters at each stage of their journey – right from discovering your product to advocating it.
The customer journey is segmented into several stages. This ebook, however, focuses on three post-sales stages that customer success leaders are focused on – Onboarding, Nurturing and Retention. It talks about how they can leverage AI to deliver stellar customer experiences at each of these stages to build long-lasting customer relationships.
Key Takeaways
LEVERAGING AI FOR
CUSTOMER ONBOARDING
Role of AI in ensuring smooth
customer onboarding
STRENGTHENING CUSTOMER
NURTURING STRATEGY WITH AI
Role of AI in building effective customer relationships
HOW AI CAN CHANGE THE
CUSTOMER RETENTION GAME
Role of AI in retaining customers and improving customer loyalty
