Cognitive Search for Better Self-Service – 10 Secrets No Vendor Will Tell You

Cognitive Search for Better Self-Service – 10 Secrets No Vendor Will Tell You

Cognitive Search For Better Self-Service: 10 Secrets No Vendor Will Tell You
Read this Ebook to know more!

As businesses are becoming more and more data-driven, knowledge has become an important asset for any organization. And since the knowledge in a firm is collected in multiple applications & repositories, it makes sense to have a cognitive search in place. The adoption of unified search has risen from a mere 7% to 19% from 2018-19 according to a survey by TSIA. However, only investing in this technology is not enough; you need to have a well-thought-out strategy around the cognitive search solution to make the most of it. This ebook talks about the best practices – or secrets that no vendor tells you – before and after adopting and implementing search in your organization in order to make the most of it.

Key Takeaways

COGNITIVE SEARCH
SECRETS
Best practices to follow before and after implementing search

EXTENDING SEARCH
CAPABILITIES
Leveraging search as the underlying technology and building apps on top of it

CLOSING THE LOOP BETWEEN
SELF-SERVICE & SUPPORT
Using support agents’ feedback and input to improve self-service strategy