In order to outrival their competitors, companies today indulge in a race against time. Even with abundant resources at their disposal, they are struggling for time and speed to permeate every aspect of their business. In the present scenario where time is scarce but a powerful differentiator, the adage ‘time is money’ holds special significance.
Customer service thrives on a proactive and timely approach. No matter how great a product or service your company offers, making the customer wait can prove detrimental for your hard-earned customer loyalty.
As soon as a customer knocks at your door for support, a clock starts ticking. It only stops once the issue gets resolved. Simply put, the clock here is measuring your time to resolution or TTR.
This ebook will acquaint you with the basics of TTR, key influencers, and some handpicked ways to optimize it. You’ll also learn about the role that AI and cognitive technology play in curtailing the metric. Since time is of the essence here, let’s get started!
Key Takeaways
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FUNDAMENTALS OF TTR
Gain a firm understanding of the meaning and various elements that contribute to the time taken to resolve.
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KEY DRIVERS OF TTR
Know about the factors governing the metric & how to bring it down without negatively impacting CX.
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ROLE OF AI TO REDUCE TTR
Learn how cognitive technology helps you curtail the time taken to resolve without compromising on CSAT.
