Introduction
Hubspot reports that 68% of consumers say they are willing to pay more for products and services from a brand that offers good customer service experiences.
This indicates that a positive customer experience is the key to business success. With the evolving digital landscape, customer expectations have also increased. Although customer support agents work relentlessly to meet these expectations, it becomes difficult for them to manage the increasing volume of support tickets. This leads to delays in resolution, which affects the customer experience.
To solve this, businesses need to invest in solutions that can address these repetitive queries and help the support agents focus on the complex ones. This is where conversational AI fits in!
With advancements in artificial intelligence, conversational AI solutions have evolved rapidly. To help you choose the right solution, let’s discuss the top 5 conversational AI solutions for 2025 that can redefine your support outcomes.
Let’s get started!!
1. SearchUnify
SearchUnify virtual assistant, SUVA, powered by Agentic AI, is the world’s first federated information retrieval-augmented chatbot that is a part of customer service lifecycle, including other solutions. It delivers fine-tuned, contextual, intent-driven conversational experiences. Recognized by TSIA as “a best in breed” and winner of the Gold Stevie Award 2023, it offers:
- Fine-Tuned and personalized conversations: Interactions with contextually aware, information-rich, and personalized responses leveraging user profiles and analyzing past interactions to identify behavioral patterns, providing human-like experiences to the users.
- Next-gen conversations with Agentic AI: Conversations that are Autonomous, proactive, and personalized.
- SearchUnifyFRAGTM framework: To help retrieve precise information with citations, ensuring credibility and enhancing trust.
- Seamless Handoffs: In case of complex tickets, ensures seamless and efficient handoffs to live agents leveraging OOTB live agent chatbot connector with complete interaction history. It also facilitates direct case creation from the bot.
- Detailed Analytics: To assist in data-driven informed decision-making and finding out gaps in chatbot performance and knowledge database.
- Multichannel and Multilingual Support: Ensuring a unified customer experience by providing consistent support across multiple channels and reaching a wider audience with multilingual capabilities.
- Advanced security with masked interactions, no third-party data retention, and strict compliance measures. Additionally, it integrates with popular LLMs and custom models to provide full control. It facilitates you to bring your own LLM (BYOL).
Are you looking for security with operational efficiency?
Let’s talk!!2. AISERA
AISERA’s AI voice bot, powered by generative AI, resolves the most common customer queries and delivers humanlike responses, transforming customer interactions. It provides:
- Bot-to-agent transition: Seamless and contextual transition from bots to agents to resolve customer queries in case of further assistance.
- Multichannel Support: Real-time multichannel interactions with other digital mediums, including SMS, messaging, etc.
- Multilingual support: Responding to customer queries in their preferred language.
- Automated Workflows: This helps streamline repetitive tasks and enhance agent efficiency in handling complex tasks.
AISERA’s voice bot can be tailored to the organization’s needs and focuses on optimizing support operations while reducing response time with round-the-clock assistance.
3. IBM Watsonx Assistant
IBM Watsonx Assistant helps to build conversational AI-powered virtual assistants that can provide a seamless self-service experience, which is easy to scale across any business. It offers:
- AI-powered conversational Agents: These agents are capable of intent recognition and context awareness to generate responses.
- Pre-built integrations that connect seamlessly with existing systems like CRM, ticketing systems, and knowledge bases to make information retrieval easier.
- Analytics to analyze customer interactions and provide valuable insights on chatbot performance.
- Data Security: Provides enterprise-grade security to safeguard sensitive information against misuse and hackers. It offers hybrid cloud deployment and bring your own LLM options for flexibility, scalability, and security.
IBM Watsonx Assistant is ideal for businesses looking to automate interactions while maintaining the high-quality of customer service.
4. FORETHOUGHT
Forethought leverages artificial intelligence and transforms the entire customer service cycle, starting from resolving common issues to assisting live agents. Let’s find out what it offers:
- Automated ticket triage helps accelerate response time by predicting, prioritizing, and routing support tickets, enhancing support efficiency.
- AI-driven assistance that helps to generate the ticket summaries with case information, helping the agents to resolve queries faster.
- Forethought’s SOLVE automates repetitive interactions and provides autonomous resolutions in email, chat, and Slack with multilingual support.
- Personalized and intent-driven resolution leveraging historical data to provide accurate responses.
- Detailed analytics, including CSAT, self-serve rate, and so on, to gather valuable performance insights for workflow optimization and tracking the performance of individual workflows.
It enhances operational efficiency by empowering customer support agents with intelligent case automation and AI-driven assistance.
5. MOVEWORKS
Moveworks AI assistant is designed to empower the workforce by helping them find answers, automate tasks, and boost employee productivity. Its features include:
- Seamless Integration with systems like ServiceNow, Salesforce, Jira, Microsoft systems, and many more.
- Data security by enforcing permissions from source systems so that you have full control over the visibility of your information.
- Agentic RAG Framework to provide reliable and trustworthy responses from your data verified with citations.
- Personalized enterprise search to help employees find relevant information quickly.
- Reason Engine to reason, plan, and execute the employee requests using multiple LLMs.
Moveworks enhances workplace productivity by providing instant, AI-powered support to employees, reducing the burden on IT and HR teams.
Conclusion
Conversational AI is transforming the support landscape by enabling faster, round-the-clock and intelligent interactions. The solutions highlighted above have their own strengths starting from autonomous handling of support tickets to assisting agents and providing data-driven insights.
The next step for you is to choose the right conversational AI solution for your business. Don’t worry we are here to help!
Connect with our experts and find your answers!
