Data-driven decision-making is no longer optional—it’s essential. According to a recent study, 91% of companies believe that data-driven strategies are crucial to business growth, yet only 27% of firms successfully turn analytics into actionable insights. This gap highlights the importance of robust analytics solutions that not only process vast amounts of data but also provide real-time intelligence, predictive insights, and automation to improve decision-making.
AI-powered analytics is at the forefront of this revolution, enabling businesses to identify patterns, forecast trends, and optimize operations with unprecedented precision. Whether it’s reducing response times in customer support, detecting inefficiencies in workflows, or enhancing self-service capabilities, analytics is reshaping how enterprises operate.
At SearchUnify, we have always believed in the power of analytics to unlock new possibilities for enterprises. And now, we’re thrilled to share some incredible news that reinforces our commitment to this mission.
SearchUnify Named Among Top 50 Analytics Software Products of 2025 by G2!
We are delighted to announce that G2, the world’s largest and most trusted software marketplace, has recognized SearchUnify as one of the Top 50 Analytics Software Products of 2025! Since G2’s rankings are based on genuine user reviews and real-world impact, this prestigious recognition is a testament to the trust and satisfaction of our customers.
This recognition further underscores our dedication to pioneering AI-driven analytics and equipping businesses with the tools they need to revolutionize knowledge management and customer service.
Beyond the Badge: What This Recognition Means
More than just recognition, it’s a powerful testament to SearchUnify’s cutting-edge approach to customer support and experience.. Here’s why this recognition is a game-changer:
- A Win for Our Customers – This award is a reflection of our users’ trust, showcasing the tangible value and efficiency our platform brings to their operations.
- Industry Validation – It solidifies SearchUnify’s position as a frontrunner in AI-powered analytics, setting new standards for data-driven decision-making.
- Fuel for Innovation – This motivates us to push boundaries, continuously enhancing our AI and analytics capabilities to drive better support outcomes.
Driving Innovation: SearchUnify’s Key Advancements in 2024
Over the past year, we have made significant strides in AI-powered analytics, introducing cutting-edge innovations to revolutionize enterprise support and self-service experiences.
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GenAI-Powered Insights for Smarter Decision-Making
Our AI-driven analytics engine empowers organizations with deep insights into user behavior, knowledge gaps, and case deflection opportunities, ensuring smarter decision-making and proactive support resolution.
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Enhanced Support Intelligence Dashboards
SearchUnify’s next-gen support intelligence dashboards offer real-time visibility into case trends, agent productivity, and self-service effectiveness, allowing enterprises to optimize their support strategies effortlessly.
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Seamless Integrations for Unified Data Visibility
SearchUnify integrates with leading platforms like Salesforce, ServiceNow, Zendesk, and Microsoft Teams, ensuring that support teams have a 360-degree view of customer interactions and can act on insights faster.
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Leadership Dashboard for Executive Insights
To empower senior leadership, SearchUnify’s Leadership Dashboard, a high-level analytics interface that provides actionable intelligence on customer sentiment, support efficiency, and knowledge gaps. With customizable KPIs and trend analysis, executives can make data-driven decisions that enhance customer experience and drive operational excellence.
Customer Success: Real-World Impact of SearchUnify’s Analytics
Our customers have been leveraging SearchUnify’s AI-powered analytics to enhance their support outcomes. Here’s how:
- Automation Anywhere reduced ticket resolution time by 30% with proactive insights from SearchUnify’s analytics engine.
- Cornerstone OnDemand saw a 98% increase in Self-service Resolution Rate, and a 5% higher customer satisfaction (CSAT) with Cognitive Technology.
- Accela reduced 99.7% in Cost per User Interaction, and a 223% increase in Community User Engagement.
Thanks to our Customers for Trusting Us!
This award is a testament to our customers’ success, and we couldn’t have achieved it without your trust and support. As we continue our journey of innovation, we invite you to experience firsthand how SearchUnify’s award-winning analytics can transform your customer support strategy.
Read the full press release to learn more