Forrester released The Forrester Wave: Cognitive Search, Q2 2019. Among 12 solutions, Grazitii Interactive’s SearchUnify stands out as the youngest vendor to break into the sphere. Read on to know more
SVP, Customer Success, Idaptive and Director, Customer Success, Grazitti Interactive talked at TSW San Diego about how Idaptive leveraged AI and ML to revolutionize support. Read this blog post to know the gist of the presentation
For SaaS companies, smooth onboarding is a must for client retention. Here are 6 best practices for successful customer onboarding and retention.
Good onboarding makes sure your new hires stick around instead of jumping ship. Your intranet can help. Here are 6 easy ways for the same.
Focus on delivering great customer experiences at each step of the customer journey after sales – from onboarding to retention. Here’s how we can leverage Artificial Intelligence at each stage to drive customer success, growth, and loyalty.
The ASP Conference, San Diego, was an amazingly insightful event which pressed upon using AI and other techniques to transform support. Read this blog post to learn more about the key takeaways.
Intelligent search expands its turf, fortifies data, and a introduces many functional as well as cosmetic upgrades. Colubridae ‘19 is full of surprises.
Support Agents make a major contribution to your success. Hence, it’s vital that you take steps to increase their efficiency. Here are 6 steps to augment Agent Productivity in Salesforce Service Cloud.
Case deflection is one of the most important ways to achieve self-service success. Read this blog post to learn how you can convert your Salesforce community into a case deflection engine.
At the ASP Conference on Advanced AI Tools for Support, remember to network proactively, attend sessions about chatbots and improve your support strategy.
A chatbot is capable of turning the tides provided it is maintained well. But how to go about it? We got that covered.
If you are working towards reducing support costs and increasing CSAT, while making your support agent's lives easier, this ebook is for you. Demystify KCS now!
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