Elevate customer & agent experience by applying AI-powered case assignment. Learn how to distribute cases to the best available agents with this blog post.
Wondering whether to build or buy a chatbot? Read this ultimate guide which gives you 6 factors to evaluate and finalize the best fit for your organization.
Many support organizations are looked at as a cost center. It’s time to prove the mettle of your support team by demonstrating its ROI. This quick blog post explains.
Real-time analytics help to transform CX & optimize customer service. Read this blog to get an in-depth view of customer service analysis use cases & tools.
Read this blog on how to use cognitive technology to overcome associated challenges and build the best agent onboarding practices to elevate your CX.
How to measure the effectiveness of chatbots? Discover the top 5 KPIs to analyze, track the performance and success rate of your Chatbot with this blog.
AI & cognitive technology connects businesses to users on a personal level. But how does this augment CX strategies and improve sales, here’s how.
The means of effective customer escalation management is AI & cognitive technology. Read on to know how SearchUnify’s Escalation Predictor is the need of the hour.
This blog post is a brief read describing KCS and how it can be leveraged to reduce customer time-to-value, agent onboarding times, and fueling self-service.
Read on to know how SearchUnify integrates data from across multiple platforms within the Zendesk console to give you a unified view of enterprise knowledge.
Read to know how Chatbots can enhance or diminish customer satisfaction. Also find ways to implement self service to elevate your user experience.
Content findability makes your existing data discoverable. Read on to know the various ways to improve discoverability of your content.
