As Artificial Intelligence (AI) evolves rapidly, two terms—agentic AI and AI Agents—are often used interchangeably, leading to confusion. However, they..
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Top Insights to Transform Customer Support with AI
Is your customer support strategy ready for the future? As AI continues to reshape the business landscape, staying ahead requires..
Still Ignoring Contact Center Analytics? Here’s Why That’s a Costly Mistake
Agentic AI, AI Agents, Symbiotic AI, Human-in-the-loop Mechanisms – are all such complex yet futuristic terminologies. Let’s be honest –..
The Battle for Agent Excellence: SearchUnify Agent Helper vs. SupportLogic
Barry Schwartz, in his book, “The Paradox of Choice: Why More is Less” said, “Learning to choose is hard. Learning..
AI Copilot vs Agentic AI: A Comparative Analysis
The artificial intelligence landscape is evolving rapidly. In the light of these advancements, two technologies, namely, “AI Copilot and Agentic..
Key Takeaways from Support (re)Focus 2025: AI‑Driven Customer Support
Imagine walking into a room with over 200 customer support leaders, all driven by a shared mission—redefining service excellence in..
AI Agents – Frameworks Transforming Customer Support
Here’s what a day everything went wrong in customer support as a support manager looks like… You log back into..
SearchUnify Named among KMWorld’s ‘100 Companies That Matter in Knowledge Management 2025’
Mountain View, CA | March 12, 2025 – SearchUnify, a leading enterprise agentic platform by Grazitti Interactive, has been named..
Why Customer Support Needs Symbiotic Intelligence Today
“Symbiotic intelligence is the bridge between automation and human expertise, creating a support ecosystem that is faster, smarter, and more..
Build vs. Buy Enterprise AI Search: Choosing the Best Fit for Your Business
Build or buy enterprise AI search? Many companies seek clarity on this question when they decide to leverage a search..