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Top Customer Service KPIs for Unmatched Success

Top Customer Service KPIs for Unmatched Success

September 12, 2024

Discover key customer service KPIs that will ensure your business success. Learn how AI technologies are helping to improve these metrics and enhance CX.

From Good to Great: How Accela Leveraged AI-Powered Search and Conversational AI to Achieve a 99.7% Self-Service Cost Saving

From Good to Great: How Accela Leveraged AI-Powered Search and Conversational AI to Achieve a 99.7% Self-Service Cost Saving

September 9, 2024

Accela saved 99.7% on self-service costs with AI-powered search and conversational AI. Discover how they did it and explore the potential of generative AI.

Balancing Control and Cost: Custom GPT vs. Pre-Built Chatbots

Balancing Control and Cost: Custom GPT vs. Pre-Built Chatbots

September 6, 2024

Weigh the pros and cons of building a custom GPT chatbot vs using a pre-built solution like SUVA. Discover how to optimize costs & control while delivering exceptional customer experiences.

The Invisible Force in Enterprise Search: Using Emotional Footprint to Choose the Right Vendor

The Invisible Force in Enterprise Search: Using Emotional Footprint to Choose the Right Vendor

August 29, 2024

See how SearchUnify outpaces the competition on Emotional Footprint metrics as an enterprise search vendor.

LLM Agent Desks | Navigating the Big Question – Build vs. Buy?

LLM Agent Desks | Navigating the Big Question – Build vs. Buy?

August 27, 2024

Struggling to choose between building or buying an LLM agent desktop? This blog explores the complexities of both options and offers a guide to making the best decision for your business.

Leverage GenAI to Transform Your Knowledge Management Lifecycle

Leverage GenAI to Transform Your Knowledge Management Lifecycle

August 22, 2024

Explore how GenAI is revolutionizing the knowledge management lifecycle, i.e., Knowledge sourcing and knowledge generation. Click here to read more.

LLM-Powered Contact Centers: Riding the Wave of a CX Revolution

LLM-Powered Contact Centers: Riding the Wave of a CX Revolution

August 21, 2024

Explore the transformative potential of LLMs and experience the power of a unified, intelligent agent desktop.

AI-Powered Search Transforms Communities: Insights from a Community Manager Talk

AI-Powered Search Transforms Communities: Insights from a Community Manager Talk

August 14, 2024

The future of community management is here. Check out our recent conversation with a community manager to find out how AI-powered search is shaping the industry

Why Your Contact Center Can’t Afford to Ignore AI?

Why Your Contact Center Can’t Afford to Ignore AI?

August 14, 2024

Revamp your contact center with AI. Overcoming challenges, boosting efficiency, and enhancing customer satisfaction. Discover SearchUnify AI-powered solution, SUVA.

Optimizing Community Search for Better User Experience

Optimizing Community Search for Better User Experience

August 8, 2024

Discover how to optimize your community search, improve user experience, and boost engagement, and the importance of crafting effective search queries.

What is Vector Search? Key Insights, Benefits and Limitations

What is Vector Search? Key Insights, Benefits and Limitations

July 31, 2024

What is Vector Search? Key Insights, Benefits and Limitations

How Generative AI is Reshaping the Enterprise Search Landscape?

How Generative AI is Reshaping the Enterprise Search Landscape?

July 25, 2024

Discover how GenAI is transforming enterprise search by personalizing search results, and unlocking the true potential of your data. Check out this blog to learn more!

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