Imagine running a successful e-commerce business with an overflowing customer support inbox. Some inquiries are routine, but others reveal recurring issues that just won't go away. Your dedicated support team is working tirelessly, but the sheer volume of requests threatens to engulf them. The result? Soaring costs, frustrated customers, and…
Modern businesses are brimming with a wealth of knowledge. However, the pervasive problem of data, functional, and process silos impedes them from sharing relevant information among teams and customers. As a result, the agent and customer experience takes a toll. Bummer, right? As per McKinsey, nearly 80 percent of senior…
In the dynamic landscape of growing businesses, effectively managing knowledge resources seems to be an ongoing challenge. The surge in data and information can strain traditional knowledge management systems, causing them to struggle to keep pace with tasks like knowledge creation, optimization, and distribution. This is where the capabilities of…
Imagine you're a customer on a support platform. After a positive experience, you now have a similar query where you are seeking a unique, personalized solution. You're looking for that perfect blend of familiarity and helpfulness. But how does the support platform discern what to recommend next? Well, it's scientific…
Here at SearchUnify, we love giving our clients good news. I mean, duh! What B2B company doesn’t, right? I’ll be the first to admit, though, that sometimes our data doesn’t exactly paint a complete picture. Stay with me. If you were a SearchUnify customer, what would you make of this…
Did you know that the cognitive search market is expected to grow from USD 4.6 billion in 2022 to USD 8.2 billion by 2027 at a CAGR of 12.3%? Modern organizations are flooded with vast amounts of information but challenges like data silos and poor content findability hamper user experiences.…
In the ever-evolving support landscape, the importance of personalized and context-aware customer interactions cannot be overstated. Large Language Models (LLMs) such as OpenAITM ChatGPT and Anthropic’s Claude have donned the spotlight with their remarkable ability to generate human-like responses and perform a multitude of natural language processing (NLP) tasks. Despite…
Did you know that approximately 80% of customers believe their experience with a company is just as important as the products or services they offer? In the world of customer support, this statistic is like the guiding star that illuminates the path to success. Yet, in a fast-paced digital age…
In the realm of Generative AI and ChatGPT, two giants are currently stealing the spotlight: GPT-3.5 and GPT-4. These latest iterations of OpenAI's groundbreaking Generative Pre-trained Transformers are pushing the boundaries of what AI can achieve. But what sets them apart from each other? Let's delve into this blog post…
In the vast expanse of information that defines our digital age, traditional enterprise search methods often stumble upon a critical challenge: unraveling the intricate relationships and underlying context that tie together documents and data. The limitations of these conventional approaches become increasingly apparent as the data grows, resulting in imprecise…
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