I got a wonderful opportunity last week - to share the stage with Raman Kumar, Senior VP of Customer Success, Idaptive, at TSW San Diego. To attend the 23rd Conference organized by TSIA, which covered a diverse range of topics and provided networking opportunities for service executives and tech companies,…
According to The Temkin Group, companies earning $1 billion annually can expect to earn an additional $700 million within 3 years if they invest in customer experience. For SaaS companies, in particular, they can increase revenue by $1 billion. Gone are the days when product quality and price were the…
When someone joins a new organization, they face a whole array of challenges that can bog down the excitement of a new workplace. And on top of it, there’s a tsunami of information and processes headed straight for them which can be overwhelming. We have all been there, haven’t we?…
Closing a deal is not the end, only the beginning. Good customer relationship is an outcome of great customer experience, and it influences retention, lifetime value, and expansion. So, you need to focus on delivering great experiences at each step of the customer journey after sales – from onboarding to…
The ASP Conference held in San Diego, CA on March 27 and 28 killed it with all the unique ideas and information shared by passionate support professionals. What made it hotter than all the other conferences is the most relevant and latest topics sprouting in the support sector like how…
We are pleased to announce our first major release for the year – Colubridae ‘19. This update focuses on making SearchUnify more expansive, secure, insightful, and practical. Not just that, it also overhauls the complete look and feel of the console. The release brings in a slew of nifty enhancements…
There are several things that distinguish you from your competitors, from your product or services to your vision and the way you present it. But what is the one thing that is common among all companies and yet different? Support Agents! They make a major contribution to your success by…
"I will always choose a lazy person to do a difficult job because a lazy person will find an easy way to do it."- Bill Gates Millennials have grown up with this mantra and want solutions to their problems in the most effortless and fastest way possible. And the first…
According to Juniper Research, chatbot conversations will deliver approximately $8 billion in cost savings by 2022. Businesses are betting big on AI and chatbots, and a major chunk of this investment is in the customer support department. Gartner predicts that 85% of customer service interactions will be with chatbots by…
So you deployed a chatbot that ticks all the right boxes. Great! Pat your back for me, will you? For the uninitiated, we wrote a blog that outlined the key considerations for choosing an omni-channel chatbot. However, that is not the end of the line in your chatbot journey. Digital…
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