“Your customers are the lifelines of your company, and they need to be treated likewise.” Customer loyalty is something that keeps service providers up at night. If 32% of customers would stop doing business with a brand they loved after one bad experience and a staggering 92% after two or…
We’re hosting a webinar with guest speaker Miles Kehoe, Founder & President, New Idea Engineering. It will focus on how augmented intelligence can change the face of AI adoption for enterprises & help ‘em build a robust search strategy. Register here. If the title of webinar wasn’t enough to lure…
Imagine a library with no computers and no card catalogs for searching the inventory. It would indeed be futile for anyone who is looking for a particular book or topic. The same is the case with the digital world: Businesses are flooded with internal documents and assets that are stored…
Digital age has, long ago, crushed traditional offline retail and established eCommerce as the preferred mode of shopping. With worldwide online spending predicted to pass $4 trillion this year (Source), established players are now fighting tooth and nail to attract new customers as well as retain the old ones by…
If I asked you to find a particular book in a chaotic library, which is neither organized nor labeled, would you be able to find it? Well, of course, if it were a matter of life or death, you would make a miserable & hasty attempt. But what if there…
In the world of customer service, new trends emerge every day and there is too much conjecture and too little certainty. Here’s a list of top 5 customer service trends that will actually take the businesses by storm in 2020. 1. Proactive Customer Support Is Here Proactive customer support means…
Customer experience is a critical component that drives nearly every business now. With 2020 ticking closer, companies are all geared up for adopting disruptive technologies to digitally transform their CX game. Here are 5 customer experience trends culled from the lot that you should include in your strategic plans: 1.…
I was one of the fortunate few who had the golden opportunity to be part of Dreamforce ‘19. The conference is an event that any true Salesforce enthusiast marks down on their yearly calendar, and once again, it exceeded expectations. I use the word “fortunate” because the magnitude of tech,…
Dreamforce ’19 is considered a must-attend event in the SaaS industry. With product keynotes, fireside chats, parties, and more than 200 breakout sessions detailing how businesses are transforming outcomes for their customers and employees through the Salesforce ecosystem, every day is jam-packed with knowledge and fun. But if not planned…
Rising customer expectations have propelled the use of the latest technology for better customer service. Artificial intelligence in support interactions is one such latest tech trend that has taken businesses by storm. Gartner says that by 2021, 15% of all customer service interactions will be completely handled by AI, an…
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