Imagine spending hours on hold trying to resolve a critical software issue, only to be transferred to multiple departments without a solution. That is a complex issue most businesses face. Or you lose revenue opportunities due to poor customer service experiences. In fact, you could incur eroding trust with key…
Imagine a bustling online community, brimming with potential connections and valuable insights. Yet, amidst this vibrant hub, a silent crisis unfolds: members struggling to find the information they seek. “Our biggest issue is on the user experience. We don't have a great search, a global search option. And it makes…
Vector search has emerged as a game-changing approach, transforming how we search and access information. Earlier, information retrieval entirely relied on keyword search systems and did not leverage any AI technologies. Imagine a scenario where a user knows the context but doesn't remember the exact keywords to find the information.…
In this ever-evolving digital landscape where information should be at one's fingertips, inefficient enterprise search remains a persistent challenge. According to IDC, a knowledge worker spends around 2.5 hours per day, or 30% of a workday, just searching for relevant information. The information glut is scattered across various repositories, causing…
"This is not what I'm looking for." Many users go through the same experience even after leveraging enterprise search. Ever wondered why? As the digital landscape evolves, user demand changes. They crave a seamless search experience that is not just personalized, but delivers relevant and accurate results. This is where…
The business world is no stranger to change. But in recent years, the pace of that change has become truly disruptive. New technologies emerge seemingly overnight, customer expectations shift on a dime, and a single innovative player can reshape entire industries. Traditional models struggle to keep up, leaving businesses scrambling…
Remember the first time you interacted with a chatbot? It felt like magic - a machine mimicking human conversation! While those early attempts were a novelty, they often left users more frustrated than satisfied. These rudimentary chatbots relied heavily on scripted responses and keywords, leading to awkward and unproductive interactions.…
Forrester reported that enterprise adoption of GenAI surged from 62% to 71%, indicating one of the fastest adoption rates for a new technology in the enterprise. With the emergence of large language models (LLMs), the support industry has undergone a paradigm shift. LLMs' exceptional abilities in text generation, summarization, language…
Do you ever feel like some users are stuck in a product limbo? They might have signed up, but rarely interact. Or, they use the product regularly, but only the basic features. This value gap - the disconnect between what your product offers and how much customers are utilizing it…
In today's fast-paced world, self-service portals have become a cornerstone for business growth. Moreover, 88% of people worldwide expect brands to offer customer support portals so they can help themselves. It is not just a trend; it's a necessity for businesses to stay competitive and meet customer expectations. However, poorly…
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