Organizations are constantly evolving to adapt to the rapidly changing world. If the last two years were about responding and recovering from the unprecedented situation, 2022 will revolve around thriving in this customer-centric world. So, to stay ahead of their competitors, organizations are incentivizing online communities as a focal point…
It’s no secret that exceptional marketing and sales efforts are a proven success mantra for any business. But in a world where customers are spoiled for choice, they aren’t enough. Customer success plays a pivotal role in locking-in customers by meeting (or preferably exceeding) their expectations and boosting satisfaction. Before…
There is no dearth of information within organizations. But it’s futile if people can’t access it at the right time. This is why knowledge management is a crucial part of every company’s arsenal and must be propagated. Seamless and timely access to enterprise data ensures firms remain vanguard and foster…
The bizarre realities of pandemic ensured that the technological transformation doesn’t just remain a ‘bandwagon’ to jump on but the default option for businesses. Many enterprises have adapted to orient their short-term survival goals. However, to roar back and master the long game propounds building proactive customer service that keeps…
How you doin’? Absolutely thrilled to share that another power-packed release, Mamba ‘22, is out now! We’ve been working on ameliorating support experiences for quite a while, and Mamba ‘22 takes massive strides towards the same. It optimizes the workflows of customers, support engineers, and their managers. Additionally, there is…
A question that always pops up in our head while raising a support ticket is, ‘when will it be resolved?’ In today’s cut‑throat market, support organizations can gain a competitive edge only by providing top‑notch customer service. Firms are seeking ways to meet customer demand and enhance their satisfaction. And,…
As the pandemic wanes, multiple organizations are pushing digital initiatives at an unprecedented speed. This rapid acceleration towards digital business has created a challenging outlook and forced firms to answer the burning question - which initiatives to take forward and what to leave behind in 2022? Fret not; we got…
The moment you wake up in the morning, your brain gets surrounded by blazing threads of AI and ML algorithms – forecasting the weather, categorizing emails, getting driving directions, setting prices in a taxi-hire service, or playing the next song in the streaming queue. The list goes on. While we’ve…
The SaaS industry is on the cusp of a massive technological revolution. Subsequently, business leaders and practitioners are jumping on the cognitive bandwagon to alter the very essence of their enterprises' digital infrastructure. Hence, it makes sense that the business value created by AI will reach $3.9 Trillion in 2022.…
Customers today are looking for instant gratification, and organizations need to understand, meet, and exceed their expectations. Additionally, the proliferation of the internet has paved the way for enterprises to tread on the automation path and pivot towards digital-first ways of doing business. However, not many organizations hit the nail…
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