In the world of break-neck speed, many hold the notion that winning customer support is a gift bestowed upon a chosen few. The truth is that support enthusiasts are always at the shoreline with waves of uncertainty and evolving challenges lapping at their toes. But events like Support (re)Focus 2022…
According to Google, 27% of the global online population uses voice search on mobile. That translates to over two billion users! Who could have imagined it would be so easy to speak what you want and get the desired results? All this is possible because of NLP. It has brought…
Rapid digitization and ever-evolving customer expectations are constantly creating a massive technological revolution. And it seems like this will carry on. The only way to succeed is by keeping yourself up-to-date with current trends and taking action that is tailored to your organizational needs. In light of this, SearchUnify &…
Delivering positive customer experiences (CX) is paramount for service organizations. While there are a plethora of elements that drive remarkable CX, one that stands out is Agent experience (AX). Let me paint a picture for you. Service agents are on the front lines to help customers resolve their issues and…
It is that time of the year when we lift the curtains on our much-anticipated release to satiate the appetite of our excellence-hungry customers. Upholding the tradition, Mamba ‘23 brings some massive upgrades and new features ideated via periodic customer feedback and changing trends. So, rest assured, you’re in for…
Customer: Hey, I forgot my password, and I am unable to access my account now. Rep: Hello there! Could you please confirm your name and email address? Customer: My name is John Williams and my account is under name@website.com. Rep: I’ve shared a password reset link to your email, you…
It’s no secret that the technology landscape is advancing at a faster pace than ever before. Cutting-edge technologies like Artificial Intelligence (AI) are revolutionizing the way businesses interact and support their customers. In fact, 57% of businesses leverage AI applications to elevate their customer service, process optimization, and make data-driven…
The idea of search becoming a two-way conversation was absolutely nuts in the early days of the internet. Users had to experiment with different keywords to find web pages that met their intent. But not anymore! With the development of “natural language search,” search engines are beginning to offer a…
Imagine an army general winning a battle simply by ‘winging it.’ Sounds like a real streak of good luck, doesn’t it? Instead, military leaders always look for weaknesses or opportunities and recruit informants for the same. Thereafter a strategic plan is devised that increases their likelihood of winning. Devising a…
Spotify, with its boastful catalog of 80 million songs and 182 million premium subscribers, is one of the top audio streaming service providers across the globe. Unlike its competitors, like Apple Music, YouTube Music, etc., it features uninterrupted and ad-free music taken to greater heights with the premium option, which…
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