In today's digital world, enterprises often come up with innovative ways to connect with their audience. Customer communities are one of the direct and prominent ways. In fact, a staggering 85% of brand owners believe that having an online customer community fosters trust among their audience. Moreover, it opens up…
91% of customers say they would use a knowledge base if it met their needs. In the era of digital transformation, customers expect more control over their experiences. Self-service has emerged as a prominent solution to meet these expectations. While there are myriads of ways businesses self-serve, maintaining a consistent…
Did you know that 86% of consumers would pay more for greater convenience, and wouldn’t mind paying a premium for a welcoming experience? Clearly, it is up to the brands to deliver such experiences, keeping the customers’ needs in mind. For that, organizations enable seamless omnichannel or multi-channel customer service.…
Digitalization has transformed the way businesses interact with their customers. And with the emergence of breakthrough technologies along with it, businesses are now anticipating customers’ needs and providing impeccable experiences that speak volumes. But how would one stay abreast of them, especially when the pace of evolution is relentless? To…
In the previous article ‘Maximizing on the KCS Solve Loop for Knowledge Management Success,’ we discussed the phases of Knowledge-centered Service (KCS Solve Loop), the key barriers to its adoption, and how cognitive technology facilitates the implementation. In this blog post, we will shift our focus to the evolve loop,…
According to Interact, approx 20% of business time – the equivalent of one day per working week – is wasted by employees searching for information to do their job effectively. In customer support, the inability to access critical information can significantly impede the resolution process, resulting in an unfavorable customer…
The annual revenue of HR tech was estimated at 62.6 billion USD in 2022 and is expected to increase to 91.8 billion USD by 2026. There isn’t a walk of life that hasn’t been impacted by digital transformation and artificial intelligence. The Human Resources (HR) function is no exception. Many…
“Our future success is directly proportional to our ability to understand, adopt and integrate new technology into our work.” — Sukant Ratnakar, renowned author and CEO of Quantraz We’re ecstatic to announce that our Intelligent Chatbot has significantly evolved and now emerged as a stand-alone product SearchUnify Virtual Assistant or…
Enterprises across industries witness a tremendous influx of data, both structured and unstructured, ranging from customer interactions, sales figures, social media sentiments, and a lot more. However, the challenge does not lie in collecting insights but in converting the abundance of data into meaningful information. Introducing SearchUnify’s LLM-powered product, Knowbler…
The rapid pace of technological advancement has had a profound impact on businesses across industries. In particular, cutting-edge technologies like Large Language Models (LLMs) are revolutionizing the way companies interact with and support their customers. With 80% of businesses currently leveraging a variety of NLP applications to improve customer service,…
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