Chatbots will become the primary customer support channel for roughly a quarter of organizations by 2027. Let's step into the world of chatbots, where decades of evolution have paved the way for a groundbreaking revolution. It all began with ELIZA, the very first chatbot, born in 1966, that left users…
Key Consideration Metrics This post is a companion piece to a webinar I hosted with Carrie Melissa Jones, “Building Intelligent Communities: Applying the Principles of Intelligent Swarming to Scale Your Community Work.” In it, I’ll share ideas about measuring how intelligently your community is operating. As with the webinar, my…
Did you know that the Global Generative AI Market Size reached $7.9 billion in 2021 and is projected to grow significantly to $110.8 billion by 2030? In today's fast-paced world, self-service has become a cornerstone of customer experiences across industries. From online shopping to customer support, empowering users to find…
Welcome to the world of LLMs, where the possibilities are endless and the benefits are undeniable. Large language models (LLMs) have taken the tech world by storm. After all, they are revolutionizing the way we communicate, learn, and process information. However, as the tech world continues to be mesmerized by…
In the world of business complexity, a story unfolds where employees and customers struggled to navigate a maze of information, desperately seeking guidance. Their efforts often went in vain, leaving them frustrated as they couldn't find what they needed. Productivity suffered, frustrations grew, and the company's effectiveness plummeted. But then,…
It's finally Friday evening, and your team is looking for Happy Hour, craving a change of scenery. But what's the game plan? Do you plan to wander aimlessly in hopes to stumble upon a hidden gem? Nah! Instead, you whip out your trusty sidekick, Google, and let it do the…
In today's world, self-service rules. Most people want to do everything on their smartphones. With minimal effort. They demand a great experience while doing these things. And they are getting it. Because if you disappoint them, they leave you immediately, or as quickly as they can. Sure, some B-to-B customers…
Did you know the global artificial intelligence market size was valued at $136.55 billion in 2022? And a whopping 70% of organizations are currently testing the waters with Generative AI! Since the advent and overnight stardom of ChatGPT, many organizations have decided to take a deeper dive into the world…
Imagine your favorite coffee machine breaks, leaving you without your morning pick-me-up. What would you do in this situation? Would you rather spend two hours talking to customer support, or Google your way out? Well, there's a better solution—Self-service. You can easily access instructions on the self-service portal and fix…
Did you know that a single customer escalation can cost $10,000? And that does not even include the possibility of customer churn based on a bad experience. What if you could avoid escalations entirely? Reliably manage them to a swift and positive conclusion? Even use them to improve your support…
By continuing to use our website, you consent to the use of cookies. For more details please refer our
Cookie policy