In an era where customers expect instant solutions and seamless experiences, self-service has become a vital tool for businesses. In fact, a recent study revealed that a staggering 77% of customers hold a more positive perception of brands that offer self-service options. This statistic is a clear indicator that underlines…
Internet search engines like DuckDuckGo and Google have become synonymous with search. And people expect similar, if not better, search experience from businesses as well. However, web and enterprise search work differently. Before we get into the enterprise search process, it important to make the distinction between web and enterprise…
In a fiercely competitive business environment flooded with options and information, the quest to distinguish oneself and forge meaningful connections with customers becomes paramount. Online brand communities emerge as a potent solution, effectively enhancing customer engagement, nurturing loyalty, fostering innovation, and propelling overall growth. Notably, the research underscores their impact,…
In today's fast-paced world, the exponential growth of data in enterprises poses a significant challenge: how do we effectively manage and retrieve knowledge amidst this vast information overload? One crucial aspect that emerges is the need for efficient enterprise search solutions. Notably, enterprise search can increase productivity since it can…
In the vast expanse of the digital universe, where data swirls like distant galaxies, enterprises stand at the precipice of a cosmic revelation. As they grapple with the overwhelming chaos of information, organizations seek a solution beyond traditional enterprise search. Enter Cognitive Search! It is a revolutionary technology that is…
According to The Forrester Wave™: Cognitive Search, Q3 2021: “Enterprises are recognizing the importance of unlocking their data silos to harness the full potential of their knowledge. Cognitive search platforms have emerged as the solution, providing organizations with the ability to ingest, organize, and comprehend data from diverse sources. These…
In the realm of information retrieval, two powerful approaches stand out: structured and unstructured search. Structured search harnesses the capabilities of Artificial Intelligence (AI) and Machine Learning (ML) to decipher user intent, context, and preferences, ushering in a new era of search accuracy and user experience. Meanwhile, unstructured search is…
In today's digital landscape, data is being generated at an unprecedented rate. Everyone contributes to the massive data ecosystem that surrounds us with every click, swipe, and interaction. However, not all data is created equal. While structured data, neatly organized into databases and spreadsheets, has long been the focus of…
In the dynamic digital era, the importance of enterprise search cannot be overstated. After all, it empowers organizations and their stakeholders to efficiently tap into the vast reservoir of data at their disposal. However, ensuring that your enterprise search solution delivers the desired outcomes is a challenging endeavor. Measuring the…
Building a vibrant online community where members can connect, share ideas, and engage in meaningful conversations is vital in achieving business success. Among the many benefits, it helps you drive traffic to the website, strengthen relationships with customers, and drive revenue growth. But the question frequently asked is: how to…
By continuing to use our website, you consent to the use of cookies. For more details please refer our
Cookie policy