The bizarre realities of the pandemic showed how unprepared industries were when up against abrupt changes. Sectors like higher education were hanging on a ledge. Evolving student preferences alongside new workforce challenges pushed education institutions to reinvent their operation with a digital-first approach. After the initial phase of the overhaul,…
AI in the education market is predicted to rise to $10.38 billion by 2026 Artificial Intelligence has mustered a lot of ballyhoo from all over the world. A quick search for "AI across industries" will return billions of results that pinpoint the same thing: the need for a digital brain.…
Salesforce® Service Cloud needs no introduction. It is one of the most popular and highly-rated customer service software solutions. Support agents spend most of their time browsing through it to quickly solve problems. But here’s the catch: enterprise knowledge is not limited to one application or platform. It spreads across…
Back in the day, customer support was limited to connecting with a customer, serving a scripted response, closing the ticket, and moving on. A lot has changed since then. Now, the focus has not only veered towards hyper-personalized, proactive customer experience but also agent experience. That makes it mission-critical to…
The worldwide chatbot market is projected to amount to $454.8 million in revenue in 2027, up from 40.9 million dollars in 2018. The chatbot wave is at an all-time high, and there isn’t a single industry that remains unaffected. So, going into 2022, we thought of acquainting you with the…
Organizations are constantly evolving to adapt to the rapidly changing world. If the last two years were about responding and recovering from the unprecedented situation, 2022 will revolve around thriving in this customer-centric world. So, to stay ahead of their competitors, organizations are incentivizing online communities as a focal point…
It’s no secret that exceptional marketing and sales efforts are a proven success mantra for any business. But in a world where customers are spoiled for choice, they aren’t enough. Customer success plays a pivotal role in locking-in customers by meeting (or preferably exceeding) their expectations and boosting satisfaction. Before…
There is no dearth of information within organizations. But it’s futile if people can’t access it at the right time. This is why knowledge management is a crucial part of every company’s arsenal and must be propagated. Seamless and timely access to enterprise data ensures firms remain vanguard and foster…
The bizarre realities of pandemic ensured that the technological transformation doesn’t just remain a ‘bandwagon’ to jump on but the default option for businesses. Many enterprises have adapted to orient their short-term survival goals. However, to roar back and master the long game propounds building proactive customer service that keeps…
How you doin’? Absolutely thrilled to share that another power-packed release, Mamba ‘22, is out now! We’ve been working on ameliorating support experiences for quite a while, and Mamba ‘22 takes massive strides towards the same. It optimizes the workflows of customers, support engineers, and their managers. Additionally, there is…
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