Here at SearchUnify, we love giving our clients good news. I mean, duh! What B2B company doesn’t, right? I’ll be the first to admit, though, that sometimes our data doesn’t exactly paint a complete picture. Stay with me. If you were a SearchUnify customer, what would you make of this…
Did you know that the cognitive search market is expected to grow from USD 4.6 billion in 2022 to USD 8.2 billion by 2027 at a CAGR of 12.3%? Modern organizations are flooded with vast amounts of information but challenges like data silos and poor content findability hamper user experiences.…
In the ever-evolving support landscape, the importance of personalized and context-aware customer interactions cannot be overstated. Large Language Models (LLMs) such as OpenAITM ChatGPT and Anthropic’s Claude have donned the spotlight with their remarkable ability to generate human-like responses and perform a multitude of natural language processing (NLP) tasks. Despite…
Did you know that approximately 80% of customers believe their experience with a company is just as important as the products or services they offer? In the world of customer support, this statistic is like the guiding star that illuminates the path to success. Yet, in a fast-paced digital age…
In the realm of Generative AI and ChatGPT, two giants are currently stealing the spotlight: GPT-3.5 and GPT-4. These latest iterations of OpenAI's groundbreaking Generative Pre-trained Transformers are pushing the boundaries of what AI can achieve. But what sets them apart from each other? Let's delve into this blog post…
In the vast expanse of information that defines our digital age, traditional enterprise search methods often stumble upon a critical challenge: unraveling the intricate relationships and underlying context that tie together documents and data. The limitations of these conventional approaches become increasingly apparent as the data grows, resulting in imprecise…
It isn’t a secret that the Artificial Intelligence (AI) landscape is accelerating at a blazing-fast pace. The advent of Large Language Models (LLMs) has reshaped the way businesses interact with their customers. In fact, nearly 80% of organizations - those with self-reported excellent customer satisfaction rates - use AI. That…
Customer service, the beating heart of every business, is in the midst of a dynamic transformation powered by cutting-edge technologies. Amid this digital revolution, a captivating innovation has been reshaping the very essence of customer interactions—Federated Learning. Imagine a world where customer experiences are not just tailored but also safeguarded…
In the realm of information overload, support agents and knowledge managers often face a common challenge: sifting through multiple repositories to find the right answers, especially in the enterprise search space. This arduous task not only consumes their valuable time but also hinders productivity. However, there is a component of…
If you operate a self-service channel, you're well aware of how rapidly new databases, storage sites, and product catalogs can amass. But given this continuous influx, how can you ensure a consistent ability for your customers and employees to easily locate the items they're seeking on your website? Traditional search…
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