Online learning programs play a significant role in improving a customer’s perception of your brand while boosting customer loyalty. However, Learning Management Systems (LMS) have been around for a while and have their own drawbacks. To overcome that, forward-thinking brands have started turning to headless LMS that overshadows its traditional…
2022 had a lot to offer when it comes to customer support. We saw a gigantic upheaval as we got introduced to a new world of possibilities. But, the primary focus has always been on providing stellar customer experiences (CX), come what may. Though Forrester Survey suggests that nearly 20%…
Have you ever met someone who dons multiple hats—a coder, scriptwriter, music composer, tutor, etc.? Well, the world of AI has curated one recently: ChatGPT. While it has a plethora of strong suits, one that immensely contributed to its overnight success is its ability to converse on a variety of…
In a recent global survey, 88 percent of customers expected that brands should have a self-service support portal. Customer communities have, therefore, become go-to platforms to boost customer success, engagement, and experience. After all, they are helping to self-serve, share ideas, solicit customer needs, and so on. One of the…
Remember when movies like “Back to the Future” would predict the invention of flying cars as soon as 2015? Well, now that we’re way past 2015, it’s safe to say that none of the movies got it right. But that’s not the case with the tech world. In the past…
According to Zendesk, 61% of customers would defect to a competitor after only one bad experience. Delivering optimum customer experience (CX) is key to future-proofing your business and gaining an edge over your competitors. Therefore, it is important for organizations to stay in touch with the latest CX trends. With…
Chatbots have become the norm for businesses for the past couple of years. After all, they provide customers with a 24/7 point of contact that quickly answers their queries without any human intervention. However, the rapidly evolving customer expectations have fostered the need to adopt a more agile approach toward…
According to a survey conducted by Nintex, 49% of the participants said that they have trouble locating documents. This is a major issue for organizations contending with large quantities of data, documents, etc., and gravely impacts employee productivity. Fortunately, enterprise search allows employees to find the data they’re looking for…
“Predicting the future isn’t magic, it’s artificial intelligence.” ~ Dave Waters The rapid growth of Artificial Intelligence (AI) is paving the way for enhanced efficiency, greater innovation, and increased customer satisfaction across the support industry. In fact, businesses are leveraging it to develop deeper insights and curate impeccable self-service experiences.…
November 30, 2022, will be remembered as a pivotal point in time when OpenAI launched ChatGPT, demonstrating the power of its Generative AI. The following chart is a testament to the enthusiasm to take the conversational bot out for a test ride: Overnight, users have started exploring ChatGPT in fields…
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