According to Interact, approx 20% of business time – the equivalent of one day per working week – is wasted by employees searching for information to do their job effectively. In customer support, the inability to access critical information can significantly impede the resolution process, resulting in an unfavorable customer…
The annual revenue of HR tech was estimated at 62.6 billion USD in 2022 and is expected to increase to 91.8 billion USD by 2026. There isn’t a walk of life that hasn’t been impacted by digital transformation and artificial intelligence. The Human Resources (HR) function is no exception. Many…
“Our future success is directly proportional to our ability to understand, adopt and integrate new technology into our work.” — Sukant Ratnakar, renowned author and CEO of Quantraz We’re ecstatic to announce that our Intelligent Chatbot has significantly evolved and now emerged as a stand-alone product SearchUnify Virtual Assistant or…
Enterprises across industries witness a tremendous influx of data, both structured and unstructured, ranging from customer interactions, sales figures, social media sentiments, and a lot more. However, the challenge does not lie in collecting insights but in converting the abundance of data into meaningful information. Introducing SearchUnify’s LLM-powered product, Knowbler…
The rapid pace of technological advancement has had a profound impact on businesses across industries. In particular, cutting-edge technologies like Large Language Models (LLMs) are revolutionizing the way companies interact with and support their customers. With 80% of businesses currently leveraging a variety of NLP applications to improve customer service,…
76% of enterprises are now prioritizing AI and ML over other initiatives in their IT budgets. However, the diffusion of Artificial Intelligence (AI) does not necessarily translate into adopting it. Imagine this: A company named ABC Corp. manufactures steel tubings that require working with potentially dangerous equipment. To increase the…
Did you know that 92% of customers say they would use a knowledge base for self-service if it was available? It is often alleged that a business’s ability to perform well in the information age relies on how well it uses knowledge. This is why many leading firms have started…
Everyone is talking about large language models (LLMs), and rightfully so. Their adaptability and scalability are creating ripples across businesses and functions with customer support being no exception. As a support leader, it is paramount that you systematically evaluate all opportunities and any potential challenges that might come along before…
2023 is projected to be the year of prompt and speedy customer service. In fact, a recent analysis of 107 million service interactions suggests that speed is the most important factor to improve customer satisfaction. But to deliver a seamless and speedy resolution, it is pivotal to reduce customer &…
Is your brand community thriving? Or are you struggling to spark the kind of engagement you hope for? It’s common for organizations to launch brand communities with a bang—only to face stunted growth shortly after. So how do you ensure your brand community doesn’t fizzle right out of the gate?…
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