In the realm of information retrieval, two powerful approaches stand out: structured and unstructured search. Structured search harnesses the capabilities of Artificial Intelligence (AI) and Machine Learning (ML) to decipher user intent, context, and preferences, ushering in a new era of search accuracy and user experience. Meanwhile, unstructured search is…
In today's digital landscape, data is being generated at an unprecedented rate. Everyone contributes to the massive data ecosystem that surrounds us with every click, swipe, and interaction. However, not all data is created equal. While structured data, neatly organized into databases and spreadsheets, has long been the focus of…
In the dynamic digital era, the importance of enterprise search cannot be overstated. After all, it empowers organizations and their stakeholders to efficiently tap into the vast reservoir of data at their disposal. However, ensuring that your enterprise search solution delivers the desired outcomes is a challenging endeavor. Measuring the…
Building a vibrant online community where members can connect, share ideas, and engage in meaningful conversations is vital in achieving business success. Among the many benefits, it helps you drive traffic to the website, strengthen relationships with customers, and drive revenue growth. But the question frequently asked is: how to…
Chatbots will become the primary customer support channel for roughly a quarter of organizations by 2027. Let's step into the world of chatbots, where decades of evolution have paved the way for a groundbreaking revolution. It all began with ELIZA, the very first chatbot, born in 1966, that left users…
Key Consideration Metrics This post is a companion piece to a webinar I hosted with Carrie Melissa Jones, “Building Intelligent Communities: Applying the Principles of Intelligent Swarming to Scale Your Community Work.” In it, I’ll share ideas about measuring how intelligently your community is operating. As with the webinar, my…
Did you know that the Global Generative AI Market Size reached $7.9 billion in 2021 and is projected to grow significantly to $110.8 billion by 2030? In today's fast-paced world, self-service has become a cornerstone of customer experiences across industries. From online shopping to customer support, empowering users to find…
Welcome to the world of LLMs, where the possibilities are endless and the benefits are undeniable. Large language models (LLMs) have taken the tech world by storm. After all, they are revolutionizing the way we communicate, learn, and process information. However, as the tech world continues to be mesmerized by…
In the world of business complexity, a story unfolds where employees and customers struggled to navigate a maze of information, desperately seeking guidance. Their efforts often went in vain, leaving them frustrated as they couldn't find what they needed. Productivity suffered, frustrations grew, and the company's effectiveness plummeted. But then,…
It's finally Friday evening, and your team is looking for Happy Hour, craving a change of scenery. But what's the game plan? Do you plan to wander aimlessly in hopes to stumble upon a hidden gem? Nah! Instead, you whip out your trusty sidekick, Google, and let it do the…
By continuing to use our website, you consent to the use of cookies. For more details please refer our
Cookie policy