Content Writer
Yamini Arora is a post graduate in Commerce with a keen interest in writing. She is a lifelong learner with an ongoing curiosity to know new things. She uses this curiosity clubbed with her love for writing to curate engaging content for AI related products & services.
Escalations are inevitable. But, for support success, it's important that we manage them well. Learn how to create an effective ticket escalation strategy, here.
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Implement a benchmark plan to measure the success of your contact center operations with these 8 simple steps. Also, learn how to improve contact center quality.
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Struggling to surface relevant content for your self-help portal’s success? Here's a stepwise guide to building a content management and maintenance strategy that helps.
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Microlearning is making rounds across the learning industry. It bridges knowledge gaps with bite-sized learning, anytime anywhere. This post explains how.
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Firms today are switching to self-service portals to reduce costs, drive revenue & CSAT. But user intent has a pivotal role to play. This blog explains how.
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This blog points out the difference between reference and resolution articles. It also explains why it's best to close your tickets by attaching resolutions.
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Measuring TTR is an effective way to quantify agent productivity. This blog lists 4 nifty ways to leverage cognitive technology to reduce TTR & increase CSAT.
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SLAs are the backbone of customer support relations between companies. Here are 3 ways CS teams can imbue cognitive technology & achieve SLA targets.
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Customer support is not a cost center anymore. In fact, support agents now play a key role to generate revenue by upselling & cross-selling. Find out how!
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Wondering how smart algorithms communicate? This blog post explains how Chatbots leverage the power of NLQA to give accurate & fast responses in human language
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‘No Result’ pages act as dead-ends for users. Optimize your site-search to increase engagements with these 5 powerful strategies & eliminate zero-result pages.
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Dive deep into the core components of NLP and the integral role it plays to understand user intent & context in AI-powered chatbots.
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