Yamini Arora, Author at SearchUnify | Enterprise Agentic Platform for Customer Support

TTR + Cognitive Tech: A Recipe for CX Success

Reduce resolution times and improve customer journeys with AI

3 Ways Cognitive Tech Helps Support Teams Meet SLAs

Discover how cognitive technology improves SLA adherence and operational efficiency

4 Ways Support Teams Drive Upselling & Cross-Selling

Learn how support agents can unlock new revenue opportunities

NLQA: The Brain Behind Fast Chatbot Responses

Understand how NLQA powers instant, context-rich chatbot replies

5 Ways Cognitive Technology Eliminates Zero-Result Pages in Search

Improve content discoverability with cognitive search intelligence

Demystify User Intent with NLP

Use NLP to understand context and deliver accurate search results

How KCS and Self-Service Drive AX and CX

Align knowledge sharing with self-service to enhance experiences

How Intelligent Case Assignment Boosts CX & Productivity

Go beyond round-robin to drive faster resolutions and better CX with intelligent case assignment

6 Factors to Decide Whether to Build or Buy a Chatbot

A practical guide to help you make the right chatbot investment

4 Ways Real-Time Insights Improve Customer Service

Leverage smart apps to boost responsiveness and service quality

Cognitive Tech for Faster Agent Onboarding

Speed up the onboarding process and boost efficiency with cognitive technology

5 Ways to Measure Chatbot Success in Support

Track performance, resolution quality, and CX with key metrics

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Yamini Arora