Yamini Arora

Vector Search: Bridging the Gap Between Data and Context for Better Content Findability

September 5, 2023

Learn about vector search and see how it revolutionizes information retrieval. Also explore its diverse use cases & tips to select the right engine.

Transforming Customer Service with Federated Learning

August 29, 2023

Enhancing customer service through federated learning: Collaborative AI approach for improved insights while ensuring data privacy. Learn more.

Boost Efficiency and Master Continuous Improvement with the KCS Evolve Loop

May 10, 2023

Learn how to achieve knowledge excellence and build a culture of continuous improvement with the KCS Evolve Loop. Unlock its power today with SearchUnify.

From Request to Resolution: Maximizing on the KCS Solve Loop for Knowledge Management Success

May 5, 2023

Learn how the KCS solve loop improves customer support efficiency & agent productivity. Discover the best AI tools for solving customer problems faster.

TSIA World INTERACT in May 2023: What Makes it a Must-Attend Event

April 25, 2023

Looking to connect with industry leaders & stay ahead of tech trends? Join TSIA World Interact for networking & insights into 2023 & beyond. Learn more here.

What is Explainable AI? Why Does It Matter?

April 19, 2023

Make humans trust robots with explainable AI. Deploy XAI with the right tools to build trust, mitigate risks & increase productivity. This post explains how.

5 Considerations for Customer Support Leaders to Securely Ride the LLM Wave

April 14, 2023

Evaluate requirements, constraints, scope & more with this blogpost to zero-in on the perfect Large Language Model for your support organization.

Top 5 Knowledge Management Trends to Follow in 2023

April 13, 2023

Looking for ways to optimize your knowledge management strategy? This blog post highlights the top 5 KM trends that will lead the way in 2023.

SearchUnify Announces Mamba ‘23—Redefining ML Capabilities in the Digital Era

November 15, 2022

SearchUnify has announced its latest release, Mamba ‘23. Read on to know what's coming to revitalize your support and self-service capabilities.

Mamba '23: Ringing in the ML Force to Bring Possibilities Galore

November 15, 2022

Mamba ‘23 is out! This blog is a quick rundown of the vision behind it and how SearchUnify is forging ahead in the realm of personalization.

How To Use Search Analytics for Augmenting Your Content Strategy

September 20, 2022

This blog post reveals 8 real-time analytical reports that you must track to inform your content strategy and deliver an unmatched customer experience.

SearchUnify and TSIA Join Forces to Help Enterprises Monetize Support

September 9, 2022

SearchUnify announces yet another webinar with TSIA on transforming cost-center support into a profit-center algorithm using the right tech and process!