Content Writer
Kritika is a creative and inquisitive person with immense love for words. A graduate in commerce; always yearning to explore and learn new things. She is a self-motivated content writer who loves to dabble in all things AI.
Chatbots are an integral part of modern businesses. Read this blog to know the top AI chatbot trends that will scale the digital experience in 2023 & beyond.
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AI analyzes customer data in real-time & curates personalized support. Read more to know the top AI trends that will refine your support ecosystem in 2023 & beyond.
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Transitioning from a case-first to a knowledge-first model empowers agents to deliver seamless customer support. But how to make that happen? This blog post explains!
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Leveraging cognitive technology augments agents’ productivity, creating opportunities for exceptional CX. Read on the blog to know more!
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Higher customer effort score is a better driver of customer loyalty. Read on to know how cognitive technology improves your CES, and CX in the process.
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Join TSIA World: Envision to network with the industry’s stalwarts and learn top technology trends of 2022. Read out the blog for more information.
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Natural language search allows users to speak or type in everyday language for more contextual responses. How? This blog post guides you through!
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