Kritika Arora

AI in Customer Support: Is it Here to Take Your Job or Make It Better?

Explore how AI tools like SearchUnify's Agent Helper empower customer support agents, enhancing efficiency and delivering exceptional service without replacing jobs.

LLM-Powered Contact Centers: Riding the Wave of a CX Revolution

Explore the transformative potential of LLMs and experience the power of a unified, intelligent agent desktop.

Navigating the Black Friday & Holiday Rush: 5 Strategies to Prepare Your Customer Support Team

This blog post highlights 5 effective strategies to empower your support team to deliver superior customer experiences during Black Friday and the holiday season. Read more!

The 5C Consideration Framework: Your Guide to Successful Large Language Model (LLM) Implementation

This blog post delves into the robust 5C consideration framework complying which can help implement Large Language Models (LLMs) successfully. Read more!

ABC Video

TSIA World Envision 2023: Your Golden Ticket to Breaking Silos and Driving Success

TSIA World Envision 2023, the biggest tech conference, is filled with a lineup of keynotes, edifying sessions, networking opportunities, and more. Find more details!

Dreamforce 2023: Your Complete Guide to Maximizing The Ultimate Tech Experience

Dreamforce 2023, one of the biggest tech events of the year, is around the corner. Learn how you can make the most out of your experience in this blog post.

Chatbot Revolution: How Large Language Models are Shaping the Future of Customer Support

LLM-Powered chatbots when integrated with SearchUnifyFRAG^TM can generate more accurate and contextual responses. How? Join our upcoming webinar to learn more!

Reshaping the Future of Knowledge Management with Large Language Models

Large Language Models (LLMs) are capable of revolutionizing knowledge management by automating content creation, curation, and translation. Learn how!

KCS Coaching: The Secret To Building a Knowledge-first Culture for Impeccable Customer Service

KCS coaching helps enterprises create a culture of knowledge sharing & continuous improvement among customer service teams. How? This blog post explains!

4 Chatbot Trends that’ll Transform Your Business in 2023 & Beyond

Chatbots are an integral part of modern businesses. Read this blog to know the top AI chatbot trends that will scale the digital experience in 2023 & beyond.

Top 5 AI Trends That Will Redefine Customer Support in 2023 & Beyond

AI analyzes customer data in real-time & curates personalized support. Read more to know the top AI trends that will refine your support ecosystem in 2023 & beyond.