Associate Content Manager
Benita has 10 years of experience as a Content Marketer in IT. She has a Masters in English Literature with a minor in Psychology & Journalism, all of which adds to her expertise in effective communication as a marketer.
Explore how open-weight AI models like DeepSeek R1 impact enterprise search, offering cost-efficient solutions with new opportunities and challenges.
Read More
Discover the top Large Language Models (LLMs) transforming enterprise customer support with AI-driven automation, proactive issue resolution, and efficiency.
Read More
Discover actionable strategies to build trust in AI for customer support by addressing hallucinations, misalignment, and transparency challenges.
Read More
Explore how Agent Helper combines LLMs and graph-based technologies to revolutionize sentiment analysis, offering real-time insights for smarter decision-making.
Read More
Learn how to expand, summarize, and rephrase customer support responses to improve CSAT and foster customer loyalty. Actionable insights inside!
Read More
Explore AI’s promise and pitfalls in customer support. Learn how enterprise search bridges gaps, unifies systems, and empowers smarter solutions.
Read More
Discover how the AI Editor empowers support agents to craft empathetic, accurate, and efficient responses for superior customer satisfaction.
Read More
Discover why tone matters in customer support and how AI tools like the Advanced AI Editor ensure empathetic, clear, and effective responses.
Read More
Discover the key trends shaping the future of contact centers, from personalized automation to seamless integrations, and how they can elevate your customer experience.
Read More
Discover how Meta's Llama 3.3 enhances multilingual support, improves efficiency, and reduces costs in customer support operations.
Read More
Discover how Agent Helper leverages Agentic AI for proactive support, predictive insights, and efficiency gains, enhancing CSAT and ROI.
Read More
Explore how Agentic AI is transforming the SaaS industry by solving challenges in scalability, customization, and ideation while fostering evolution.
Read More
