Benita

Benita

Associate Content Manager

Benita has 10 years of experience as a Content Marketer in IT. She has a Masters in English Literature with a minor in Psychology & Journalism, all of which adds to her expertise in effective communication as a marketer.

Mitigating Agentic AI Risks | The Critical Role of Guardrails

Mitigating Agentic AI Risks | The Critical Role of Guardrails

Safeguard your agentic AI systems with guardrails. Learn about their importance, types, and implementation strategies to ensure ethical AI deployment.

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Reducing Case Transfers: The Key to Better Agent and Customer Experience

Reducing Case Transfers: The Key to Better Agent and Customer Experience

Discover how Agent Helper can minimize case transfers, improve agent efficiency, and enhance customer satisfaction in your contact center.

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Experience CX Redefined with Intelligent Knowledge Agents & GenAI at TSIA Envision 2024

Experience CX Redefined with Intelligent Knowledge Agents & GenAI at TSIA Envision 2024

Join us at TSIA Envision 2024 to explore how GenAI can revolutionize your customer experience. Meet SearchUnify and learn about our latest solutions.

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AI Agents: The Future of Human-Machine Interaction (8 Key Use Cases)

AI Agents: The Future of Human-Machine Interaction (8 Key Use Cases)

Discover how AI agents revolutionize customer service. Learn about their key use cases and how SearchUnify's AI virtual assistant can transform your business.

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Best Practices for Using Retrieval Augmented Generation (RAG) in AI Chatbots

Best Practices for Using Retrieval Augmented Generation (RAG) in AI Chatbots

Learn how to build smarter chatbots with Retrieval-Augmented Generation (RAG). Discover best practices, overcome challenges, and explore SUVA, a powerful RAG-powered chatbot solution.

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LLM Agent Desks | Navigating the Big Question - Build vs. Buy?

LLM Agent Desks | Navigating the Big Question - Build vs. Buy?

Struggling to choose between building or buying an LLM agent desktop? This blog explores the complexities of both options and offers a guide to making the best decision for your business.

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Why Your Contact Center Can't Afford to Ignore AI?

Why Your Contact Center Can't Afford to Ignore AI?

Revamp your contact center with AI. Overcoming challenges, boosting efficiency, and enhancing customer satisfaction. Discover SearchUnify AI-powered solution, SUVA.

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