Benita Elizabeth Varghese

Benita Elizabeth Varghese

Associate Content Manager

Benita has 10 years of experience as a Content Marketer in IT. She has a Masters in English Literature with a minor in Psychology & Journalism, all of which adds to her expertise in effective communication as a marketer.

Agent Helper vs. AptEdge vs. TheLoops: Which Agent Assist Tool is Right for You?

Agent Helper vs. AptEdge vs. TheLoops: Which Agent Assist Tool is Right for You?

Compare Agent Helper, AptEdge, and TheLoops to find the best-fit agent assist tool for smarter, faster, and more contextual customer support.

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Smarter Together: Where Agentforce Meets SearchUnify for a Unified Intelligent Support Experience

Smarter Together: Where Agentforce Meets SearchUnify for a Unified Intelligent Support Experience

Discover how SearchUnify extends Salesforce Agentforce with unified knowledge, contextual AI, and secure, scalable support automation

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Building a Future-Proof AI Stack: Why MCP Is the Architecture Your AI Strategy Needs

Building a Future-Proof AI Stack: Why MCP Is the Architecture Your AI Strategy Needs

Discover how MCP enables scalable, secure AI systems for future-ready enterprise support

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Inside the AI Engine Room: How MCP Supercharges SearchUnify AI Agents for Scalable Knowledge Delivery

Inside the AI Engine Room: How MCP Supercharges SearchUnify AI Agents for Scalable Knowledge Delivery

Discover how SearchUnify’s MCP powers scalable, context-driven AI agents for smarter enterprise support and customer service.

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What Gemma 3 Means for AI Agents (And Why It Matters for Customer Support)

What Gemma 3 Means for AI Agents (And Why It Matters for Customer Support)

Discover how Gemma 3 enhances AI Agents for faster, smarter, and more intuitive customer support.

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Top 5 Agent Assist Solutions in 2025

Top 5 Agent Assist Solutions in 2025

Discover the top 5 AI-powered agent assist solutions of 2025 that improve agent efficiency, automate responses, and enhance customer support.

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Still Ignoring Contact Center Analytics? Here’s Why That’s a Costly Mistake

Still Ignoring Contact Center Analytics? Here’s Why That’s a Costly Mistake

Discover why ignoring contact center analytics is a costly mistake and how leveraging data can enhance CX, improve efficiency, and boost revenue.

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The Battle for Agent Excellence: SearchUnify Agent Helper vs. SupportLogic

The Battle for Agent Excellence:  SearchUnify Agent Helper vs. SupportLogic

A detailed comparison of SearchUnify’s Agent Helper and SupportLogic—features, benefits, and which AI agent support tool is the best fit for your business.

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AI Agents - Frameworks Transforming Customer Support

AI Agents - Frameworks Transforming Customer Support

Discover how AI agents and agentic frameworks revolutionize customer support by automating tasks, enhancing efficiency, and delivering personalized experiences.

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Fortifying Enterprise Security | Mitigating Threats with Robust Measures

Fortifying Enterprise Security |  Mitigating Threats with Robust Measures

Protect customer data with robust AI-driven security measures for enterprise search. Learn key threats and best practices to ensure compliance and trust.

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Data-Driven Agent Support: Why Analytics is Your Secret Weapon

Data-Driven Agent Support: Why Analytics is Your Secret Weapon

Leverage analytics to enhance agent performance, predict issues, optimize self-service, and improve customer satisfaction with data-driven insights.

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Avoiding Common Mistakes – Tips to Balance Automation and Personalization

Avoiding Common Mistakes – Tips to Balance Automation and Personalization

Learn how to blend automation and personalization in customer support to enhance efficiency, maintain empathy, and improve CX.

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