Experience Intelligent Knowledge Agents & GenAI Solutions
Join us at TSIA World Envision
October 21 - 23
Aria Resort, Las Vegas | Booth #400
Meet Us at Booth 400Fall 2024
SearchUnify Named a Leader in G2’s Grid® Report for Enterprise Search Software
Eighteen Quarters in a Row
Learn MoreFall 2024
SearchUnify Named a Leader in G2’s Grid® Report for Enterprise Search Software
Eighteen Quarters in a Row
Learn More >>>>>>> 101c692111cd93806ce8bc26ef454121009c0e2cSearchUnify Named Champion in
SoftwareReviews 2024 Emotional
Footprint Report for Enterprise Search
Learn More Future-Proof Your Customer Service and Support Strategy
Drive self-service success, augment support efficiency, and boost CSAT with next-gen customer support platform and applications
Grazitti Interactive included among Notable Vendors in
“The Knowledge Management Solutions Landscape, Q3 2024”
On-Demand Webinar
Crafting “Human-in-the-loop” GenAI Agent Desktops
Practical Considerations and Use Cases for Support Leaders
Watch NowPRODUCTS HIGHLIGHTS!
Experience the Power of Generative Question Answering with the All-New SearchUnifyGPT! Enterprise Ready. Secure. Accurate.
Cognitive Technology for Every Enterprise Function
A Unified Cognitive Platform to Transform Your Support Ecosystem
Enhanced Information Findability
Unify disparate data silos and make relevant information easily findable for customers and employees with 50+ OOTB connectors
Proactive Decision Making
Leverage real AI and real-time analytics to gain deep insights into your customers’ and employees’ behavior
Best of Breed Applications
Deliver personalized and proactive customer service experiences with a suite of next-gen support applications
Make Large Language Models (LLMs) a part of your Customer Support Ecosystem with SearchUnify
Higher CSAT. Better Self-Service Experience. Augmented Support Efficiency.
Here’s how SearchUnify helps you find the holy grail of customer service
Drive Self-Service Success
Improve the findability of relevant information across your digital properties - irrespective of where the information resides. Deliver an impeccable self-service experience to your customers, prospects, partners, and employees.
Decrease Average Handle Time
Empower your support agents to quickly find and access all the information and help they need to resolve more customer queries in less time. Reduce AHT, increase customer delight.
Augment Support Efficiency
Go beyond simple automation of mundane processes - predict cases and then smartly sort, triage, and route them. Assign every case to the best-fit agent based on the agent expertise and the case sentiment.
Increase First Call Resolution
Equip your agents with cutting-edge technology and tools that empower them to understand and resolve customer queries in the first contact. Improve the experience of your customers as well as agents.
Drive Knowledge-Centered Support
Implement next-gen support programs like knowledge-centered support (KCS) and intelligent swarming successfully. Measure, quantify, and showcase the success of these initiatives.
Maximize Your Customer Service ROI
Measure, quantify, maximize, and showcase ROI in your entire support ecosystem. Save ~$1 Million in support cost in three months of deployment with quick time to value.
Some of Our Customers
Your Arsenal of Futuristic Support Applications
Leverage AI-powered apps built on a scalable unified cognitive search platform
Agent Helper
SearchUnify's Agent Helper
Shorten turnaround time & augment agent productivity with a unified view of case resolving information, user journey insights and top related experts
Learn MoreSUVA
SearchUnify's Chatbots
Solve customer queries faster, boost case resolution and elevate support CSAT with intelligent chatbots that leverage enterprise-wide knowledge and search insights
Learn MoreCommunity Helper
SearchUnify's Community Helper
Elevate community engagement with an ‘always on’ bot for your community that keeps an eye on new discussions and threads and provides meaningful, sentiment adaptive responses 24*7
Learn MoreEscalation Predictor
SearchUnify's Escalation Predictor
Streamline service delivery with a proactive ticket analysis system for real-time insights into case sentiment and probability of escalation to drive first contact resolution
Learn MoreKnowbler
SearchUnify's Knowbler
Revolutionize support knowledge creation and discovery with a KCS v6 aligned cognitive application for improved support documentation and unparalleled support turnarounds
Learn MoreLearn more about SearchUnify's Next-Gen Applications
Recommended by TSIA. Recognized by Forrester
Learn what Forrester says about SearchUnify in The Forrester Wave™ for Cognitive Search, Q3 2021.
Master The Art of Self-Service & Support
Keep abreast of the latest & best practices in customer support
Our Partners
Grazitti Interactive’s SearchUnify Combats Full Spectrum of Data Threats & Attacks
Here's What the Best in Business Have to Say About SearchUnify
By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience.
Jim Atkinson
President and Chief Customer Officer, Bluebeam, Inc.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
Giri Iyer
Chief Customer Officer, Rubrik Inc.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.
Lana Lee
Senior Manager & Strategist, Zuora Community
We are able to securely share relevant information from all our portals with the ultimate goal of achieving greater self-service.
James Goerke
Head of America's Development Center, Salesforce Industries
Embark on the Journey of Next-Gen Customer Support and Experience
Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!
By continuing to use our website, you consent to the use of cookies. For more details please refer our
Cookie policy