Knowledge Management

Knowledge Management, KCS, KM Program, Content Findability, Artificial Intelligence

Looking for ways to optimize your knowledge management strategy? This blog post highlights the top 5 KM trends that will lead the way in 2023.

April 13, 2023

Looking for ways to optimize your knowledge management strategy? This blog post highlights the top 5 KM trends that will lead the way in 2023.

Knowledge-First Model: How Automation Anywhere Improved Content Findability by 60%

Customer Support, Knowledge Management

Transitioning from a case-first to a knowledge-first model empowers agents to deliver seamless customer support. But how to make that happen? This blog post explains!

January 3, 2023

Transitioning from a case-first to a knowledge-first model empowers agents to deliver seamless customer support. But how to make that happen? This blog post explains!

How To Use Search Analytics for Augmenting Your Content Strategy

Knowledge Management, Search Insights, Content Strategy

This blog post reveals 8 real-time analytical reports that you must track to inform your content strategy and deliver an unmatched customer experience.

September 20, 2022

This blog post reveals 8 real-time analytical reports that you must track to inform your content strategy and deliver an unmatched customer experience.

KCS Analytics: The Buoyant Force That Lifts Your KM Program

Knowledge Management, KCS, KM Program, Content Findability, KB Health

KCS is like Thor's mystical hammer the Mjolnir: not everyone is worthy of lifting it. But now you can become worthy by leveraging real-time analytical reports. Read more.

May 26, 2022

KCS is like Thor's mystical hammer the Mjolnir: not everyone is worthy of lifting it. But now you can become worthy by leveraging real-time analytical reports. Read more.

Building a Strategic Framework to Create & Maintain a KCS Culture

KCS, Knowledge Management, Customer Support, Contact Center, Customer Service

Read this blog to learn how a strategic framework can align KCS practices to your organizational goals and enable you to effectively achieve them.

May 20, 2022

Read this blog to learn how a strategic framework can align KCS practices to your organizational goals and enable you to effectively achieve them.

5 Reasons Why Knowledge Management Programs Fail

Knowledge Management, KCS, Content Findability, Knowledge Base Health

A future-proof knowledge management strategy is crucial to improve self-service & reduce user effort. Want to know why your KM efforts are failing? This blog explains.

April 29, 2022

A future-proof knowledge management strategy is crucial to improve self-service & reduce user effort. Want to know why your KM efforts are failing? This blog explains.

Top 5 Challenges Businesses Need to Overcome to Successfully Adopt KCS

KCS, Knowledge Management, Content Findability, Customer Support, CX

KCS is taking the customer service world by storm. But after the initial kick-off, many firms leave the knowledge management programs hanging. Wondering why? This blog post explains.

March 30, 2022

KCS is taking the customer service world by storm. But after the initial kick-off, many firms leave the knowledge management programs hanging. Wondering why? This blog post explains.

5 Easy Ways to Ace New & Unknown Support Issues

Customer Support, Knowledge Management, Agent Productivity, Content Findability

Achieve support equilibrium by minimizing agents' time spent on known issues and empowering them with information to resolve new incidents. How? Here are five easy ways:

March 2, 2022

Achieve support equilibrium by minimizing agents' time spent on known issues and empowering them with information to resolve new incidents. How? Here are five easy ways:

Communities of Practice: The Hidden Fountainhead of Knowledge Management

Knowledge Management, Customer Success, Customer Community, AI

The community of practice; in knowledge management is making a comeback to rescue industries from emerging global challenges. This blog post explains how.

February 16, 2022

The community of practice; in knowledge management is making a comeback to rescue industries from emerging global challenges. This blog post explains how.

5 Simple Ways to Improve Findability of Your MadCap Flare Content

Cognitive Technology, Content Findability, Search Relevance, Knowledge Management, UX

Cognitive technology maximizes content findability & usability of your content documentation developed with MadCap Flare. This post explains.

February 4, 2022

Cognitive technology maximizes content findability & usability of your content documentation developed with MadCap Flare. This post explains.

Cognitive Technology for Higher Education: All-Encompassing Package for Managerial Success

Cognitive Technology, AI, Knowledge Management, Personalized Support, E‑learning

The shift to digital-first has resulted in a myriad of managerial challenges around engagement & UX. This post reveals how cognitive technology can help overcome them.

January 28, 2022

The shift to digital-first has resulted in a myriad of managerial challenges around engagement & UX. This post reveals how cognitive technology can help overcome them.

5 Ways Cognitive Technology Sets Up a Knowledge Shop in Joomla! Websites

Cognitive Technology, CX, Knowledge Management, Content Findability

Extend the capabilities of your Joomla website with SearchUnify. it unifies siloed data, retrieves relevant content for an elevated UX. Read more here.

January 27, 2022

Extend the capabilities of your Joomla website with SearchUnify. it unifies siloed data, retrieves relevant content for an elevated UX. Read more here.

Knowledge Management

April 13, 2023

January 3, 2023

September 20, 2022

May 26, 2022

May 20, 2022

April 29, 2022

March 30, 2022

March 2, 2022

February 16, 2022

February 4, 2022

January 28, 2022

January 27, 2022

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