KCS Coaching

KCS Coaching: The Secret To Building a Knowledge-first Culture for Impeccable Customer Service

KCS Coaching, Knowledge‑first Culture, Cognitive Technology

KCS coaching helps enterprises create a culture of knowledge sharing & continuous improvement among customer service teams. How? This blog post explains!

April 17, 2023

KCS coaching helps enterprises create a culture of knowledge sharing & continuous improvement among customer service teams. How? This blog post explains!

Taxonomy and Its Role in Intelligent Search

AI algorithms, KCS Coaching, KCS Enabler, Knowledge Base Health

Taxonomy & metadata are two key elements of search. Read to know more about how these two empower enterprise search engines for better results.

February 11, 2020

Taxonomy & metadata are two key elements of search. Read to know more about how these two empower enterprise search engines for better results.

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