Generative AI

Future-Proofing Customer Experiences with GenAI: A Glimpse into 2024 and Beyond

Future-Proofing Customer Experiences with GenAI: A Glimpse into 2024 and Beyond

November 10, 2023

Discover key generative AI trends that can take your customer experience to the next level, and provide you an edge in today’s competitive world.

Community Trends to Keep on Your Radar for 2024 & Beyond

Community Trends to Keep on Your Radar for 2024 & Beyond

November 2, 2023

Online communities allow brands to engage with their customers on a personal level. Find out how generative AI will elevate community experiences in the future!

6 Chatbot Trends to Watch Out for in 2024 & Beyond

6 Chatbot Trends to Watch Out for in 2024 & Beyond

October 17, 2023

Chatbots have come a long way, from handling basic queries to having intelligent conversations. What’s more on the horizon? Keep reading to know more!

Demystifying Generative AI in Knowledge Management: Your Top Questions Answered

Demystifying Generative AI in Knowledge Management: Your Top Questions Answered

September 26, 2023

Are you considering whether integrating generative AI represents a positive stride towards improving your knowledge management program? These FAQs can help!

All You Need to Know About Leveraging Generative AI for Customer Support

All You Need to Know About Leveraging Generative AI for Customer Support

September 8, 2023

Are you considering whether generative AI is the right solution for your customer support requirements? These FAQs can provide the answers you’re looking for!

Unlocking the Future of AI: A Close Look at GPT-3.5 vs. GPT-4

Unlocking the Future of AI: A Close Look at GPT-3.5 vs. GPT-4

September 6, 2023

ChatGPT gained attention for its remarkable contextual response capabilities but have you ever wondered about the latest advancements in the GPT versions? Learn more!

How Intelligent Is Your Community?

How Intelligent Is Your Community?

July 21, 2023

Boost your self-service efficiency with generative AI! Discover the 7 questions to find the perfect solution and elevate your decision-making. Let's dive in!

Generative AI for Self-service: 7 Things to Consider Before Choosing the Perfect Solution

Generative AI for Self-service: 7 Things to Consider Before Choosing the Perfect Solution

July 20, 2023

Boost your self-service efficiency with generative AI! Discover the 7 questions to find the perfect solution and elevate your decision-making. Let's dive in!

What is Explainable AI? Why Does It Matter?

What is Explainable AI? Why Does It Matter?

April 19, 2023

Make humans trust robots with explainable AI. Deploy XAI with the right tools to build trust, mitigate risks & increase productivity. This post explains how.

ChatGPT for Customer Service: Optimizing Its Potential With Cognitive Tech

ChatGPT for Customer Service: Optimizing Its Potential With Cognitive Tech

March 24, 2023

ChatGPT is gaining traction for its advanced capabilities but it is not without limitations. Know how cognitive technology helps optimize it for customer service.

Things You Can And Cannot Do with ChatGPT

Things You Can And Cannot Do with ChatGPT

March 17, 2023

ChatGPT is taking the world by storm. But is this generative AI a real game changer or merely hype? Read this blog to know.

Top 5 AI Trends That Will Redefine Customer Support in 2023 & Beyond

Top 5 AI Trends That Will Redefine Customer Support in 2023 & Beyond

February 27, 2023

AI analyzes customer data in real-time & curates personalized support. Read more to know the top AI trends that will refine your support ecosystem in 2023 & beyond.