Enhancing Conversations with Intent Detection in AI

Enhancing Conversations with Intent Detection in AI

In a world where businesses strive to offer the best customer experience, intent detection plays a vital role in ensurin…

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Context Is Key: How BERT Improved Enterprise Search

Context Is Key: How BERT Improved Enterprise Search

BERT transforms traditional keyword-based searches to deliver contextual results, enhancing customer satisfaction and or…

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Top 5 Search Relevance Metrics You Need to Know

Top 5 Search Relevance Metrics You Need to Know

Understand essential metrics—like DCG, F1, ERR—and how they measure search result quality.

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GenAI in Customer Support: Overcome Pitfalls to Deliver Excellence

GenAI in Customer Support: Overcome Pitfalls to Deliver Excellence

Learn how to implement GenAI responsibly to enhance CX, reduce errors, and improve agent performance.

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The Role of the Agent Empowerment Index in Boosting Support Outcomes

The Role of the Agent Empowerment Index in Boosting Support Outcomes

Discover how measuring agent empowerment can elevate efficiency, morale, and customer success.

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SearchUnify Ranked #1 in Enterprise Search Report

SearchUnify Ranked #1 in Enterprise Search Report

Learn why Info‑Tech’s SoftwareReviews placed SearchUnify ahead of peers in key performance metrics.

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SearchUnify 2023: A Comprehensive Year in Review

SearchUnify 2023: A Comprehensive Year in Review

From G2 Grid leadership to groundbreaking GenAI-powered solutions, explore SearchUnify's 2023 journey and anticipat…

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Are LLMs Lying to You? Exposing The Hidden Cost of AI Hallucinations

Are LLMs Lying to You? Exposing The Hidden Cost of AI Hallucinations

Uncover the hidden dangers behind AI hallucinations, what causes them, mitigation tips, & how to build reliable AI partn…

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Mastering AI‑Driven Enterprise Search Excellence

Mastering AI‑Driven Enterprise Search Excellence

Recognize the obstacles & opportunities in Implementing AI-powered enterprise search and witness the transformation …

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Top 6 Benefits of an Automated Ticketing System

Top 6 Benefits of an Automated Ticketing System

Discover how AI-driven ticket automation boosts response speed, precision, and team productivity.

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The State-of-the-Art of Support Websites is Changing Rapidly

The State-of-the-Art of Support Websites is Changing Rapidly

Learn how AI-driven design and self-service tools are transforming support portals

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How Neural Search is Redefining Enterprise Efficiency

How Neural Search is Redefining Enterprise Efficiency

Enterprise search can take any business to the next level in many aspects. However, neural search performs even better i…

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