Customer Support Archives

Top 5 Search Relevance Metrics You Need to Know

Understand essential metrics—like DCG, F1, ERR—and how they measure search result quality.

GenAI in Customer Support: Overcome Pitfalls to Deliver Excellence

Learn how to implement GenAI responsibly to enhance CX, reduce errors, and improve agent performance.

The Role of the Agent Empowerment Index in Boosting Support Outcomes

Discover how measuring agent empowerment can elevate efficiency, morale, and customer success.

SearchUnify Ranked #1 in Enterprise Search Report

Learn why Info‑Tech’s SoftwareReviews placed SearchUnify ahead of peers in key performance metrics.

SearchUnify 2023: A Comprehensive Year in Review

From G2 Grid leadership to groundbreaking GenAI-powered solutions, explore SearchUnify's 2023 journey and anticipat…

Are LLMs Lying to You? Exposing The Hidden Cost of AI Hallucinations

Uncover the hidden dangers behind AI hallucinations, what causes them, mitigation tips, & how to build reliable AI partn…

Mastering AI‑Driven Enterprise Search Excellence

Recognize the obstacles & opportunities in Implementing AI-powered enterprise search and witness the transformation …

Top 6 Benefits of an Automated Ticketing System

Discover how AI-driven ticket automation boosts response speed, precision, and team productivity.

The State-of-the-Art of Support Websites is Changing Rapidly

Learn how AI-driven design and self-service tools are transforming support portals

How Neural Search is Redefining Enterprise Efficiency

Enterprise search can take any business to the next level in many aspects. However, neural search performs even better i…

Navigating the Unknown: Anomaly Detection and the Power of Machine Learning

What is anomaly detection in machine learning?️‍ Uncover hidden patterns & prevent crises by learning how ML detects unu…

The 5 Biggest Generative AI Trends That Are Shaping 2024

From quantum AI to emotional assistants, explore the top GenAI trends transforming tech

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Customer Support